Before you reach out, do these answer your question?

When will I receive my first payout/settlement?

Enter all required information to your Mollie account and set your payout frequency (minimum outpayment: €5,-).

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How do I make a refund?

Go to Transactions » Payments in your dashboard, select the payment you want to refund and Click on ‘Refund’.

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What should I do if I don't have enough money in my Mollie account for a refund?

Refunds will be queued. Refunds will be processed automatically as soon as you have sufficient balance in your account.

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How do I activate payment methods in my account?

You can activate new payment methods in your dashboard via Settings » Website profile » Payment Methods.

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When will the risky payment methods be approved?

It is dependent on the payment method and your payout frequency settings.

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The money of my order was debited from my account, but I still have not received the goods.

When you buy something online, we, at Mollie, make sure your money goes in a safe way from your bank to the webshop.

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Contact support

Fill out the form below to inquire about anything you couldn't find in the support page.