Mollie is here for you during the Coronavirus
March 24, 2020
The coronavirus is having an impact on all of us, both in business and in our personal lives. You also may have noticed the effect it has on your business, clients and/ or the projects you are working on. Especially in these times of economic uncertainty, we want to let you know that at Mollie we care about you, your employees and your clients. And that we are there to help wherever we can.
On this page we will collect all relevant info we find.
Read also: Mollie in times of Corona
Frequently Asked Questions
These days our customer support team gets a lot of questions, which means you might need to wait a bit longer than usually. We apologise for that. Also, we would like you to know that we have a help centre on our website. Here you’ll find the answers to most of your questions for example around refunds and the onboarding process:
- How do I do a refund?
- Where can I check the status of a refund?
- What should I do if I don’t have enough money in my Mollie account for a refund?
- How do I activate payment methods?
- When will the risky payment methods be approved?
- When will I receive my first payout/settlement?
More information and tips
Use Plink, a quick fix for merchants to get their offline business working in the online world. Discover Plink.
Ondernemersplein, info-site from the government where you can find how they are support dutch companies during these uncertain times.
When you are in a certain industry and/or you have a lot of recurring payments, you might want to temporarily switch off certain riskier payment methods (like Credit cards and SEPA direct debit), and/or freeze recurring payments to avoid customers from reversing the payment themselves. Read how to on Mollie.