How the right online signage harnesses the spending power of American Express

May 8, 2022

It might seem like a small thing, but the right online signage can have a big impact on your sales and your relationship with your customers. With 91% of UK American Express® Cardmembers shopping online, here’s why every online business should warmly welcome American Express Cardmembers (1).

Online signage and digital assets which show your customers which cards you accept are details which can easily be overlooked. But if you make it clear to Amex Cardmembers that their Cards are welcome in your online store, having those assets on display could make a big difference to your conversion rates. Here’s how.

Image one for American Express article

American Express’s online signage builds trust and confidence

American Express® Cards are incentive driven, offering membership rewards and cashback, so Cardmembers are always looking for places to use their Card. In fact, 72% of UK Amex Cardmembers report that before making a retail purchase, they look for signs or logos that indicate if the merchant accepts American Express (2). So even before customers walk into a bricks-and-mortar store, they’re likely to cast a quick glance at the door or window to see if they take American Express. It’s the same when your Amex customers are shopping with you online. Let them know, using clear icons and web banners, that you are an approved Amex merchant, so they can shop with confidence right from the start. Plus, it’s easy to tweak your webpage design to integrate online signage across the whole customer journey, including checkout, to ensure a consistent user experience. Watch the Mollie Checkout demo to find out how.

Get started with a range of free digital assets.

Free range of digital assets for AEXP

It drives incremental sales

American Express UK Cardmember’s spend on average, 3.9x more annually compared to the average UK credit and charge card (3). So, using American Express signage is not just important for the Cardmember to feel welcome. It’s an incredibly powerful tool for you, too, enabling you to capitalise on Amex’s high-spending customer base.
Second AEXP image

It helps you secure repeat business

A recent survey found that 88% of UK American Express Cardmembers report that American Express is their payment method of choice to pay for all purchases (4). If your customer has a good experience, has been well signposted and feels confident shopping with you, they are more likely to shop with you again. It’s a lot more expensive to generate new customers than it is to get repeat business.

It helps to reassure customers

Your online signage can promote a secure customer experience. SafeKey, provides customers with an additional layer of security, when they shop online. Displaying American Express’s Safekey logo enables them to shop with confidence knowing the transaction is secure. Additionally, on average, ~85% transactions decisioned using SafeKey 2.0 do not require a challenge at checkout, thereby reducing friction for most transactions (5).

Attract new customers by accepting American Express

More and more businesses both big and small are discovering the power of American Express. Once you accept it, your business will be promoted to thousands of customers.


Sources:

  1. American Express internal data, 2021
  2. American Express internal data, 2021
  3. American Express internal data for United Kingdom cardmembers spending across Europe compared to GlobalData Payment Card Analytics for transactions with domestic cards at terminals in the country and outside the country, including at physical terminals and initiated remotely
  4. Source: American Express® commissioned internet panel survey conducted in February 2022 – March 2022 based on retail purchases made in the 6 months prior to the survey. Definition of American Express® Card Members: Respondents who reported that they have an American Express® Card and that they used that card to make retail purchases in the prior 6 months. Definition of Non-Card Members: Respondents who reported they do not have an American Express Card and used Visa, MasterCard, debit cards, cash, direct transfer, or payment services to make retail purchases in the prior 6 months to the survey.
  5. Based on internal American Express proprietary data, May – November 2021.