Uber’s EMEA Operations Director, Julien Cordonnier, joins Mollie as Chief Operations Officer
Mollie has appointed Julien Cordonnier, as its Chief Operations Officer. Julien joins from Uber where he held the position of Head of EMEA Community Operations, while also being a Supervisory Board Member of Uber Payments, and previously served as VP, International Consumer Products at American Express. Julien’s role will be to ensure exceptional customer experience & operations excellence remain at the heart of Mollie’s operations while scaling the business.
Joining Uber in 2015, Julien played a key role for Uber operations in EMEA throughout six years of exponential growth, enabling and delivering many product and market expansions. He was responsible for creating its customer operations department (including customer support, safety & compliance) from scratch to its current scale (1,500+ employees) and ensured customer success across 30+ markets in Europe, the Middle East and Africa. At Mollie, Julien will focus on ensuring Mollie’s customer experience can scale as the business grows whilst also protecting the company’s culture which has become a key pillar of its business.
“Working at Uber was the opportunity of a lifetime and I’m very proud of all we’ve built .” comments Cordonnier. “However, Mollie presented a unique opportunity to join a fintech unicorn active across Europe. The pandemic has spearheaded rapid growth in the e-commerce sector and this has taken Mollie to huge heights in a very short period. It’s an exciting time to join and I’m looking forward to helping Mollie achieve its mission of becoming ‘the most loved’ PSP in Europe.”
Following a 90 million Euro Series B round, which valued the company as a unicorn, Mollie has since announced several new hires including Shane Happach as CEO, Eli Leenaars as Chairman, Muz Ashraf, as a member of its supervisory board and Rogier Schoute as CPO.
“It is great to have Julien on-board as the team and wider business expands,” said Happach. “Julien’s tenure at Uber and American Express has given him the expertise to understand the world of tech and financial services, and how the two interconnect. This insight will be critical in ensuring Mollie can deliver on its mission for customers whilst ensuring Mollie remains a place we all love to work. I look forward to Julien bolstering the operations team, and watching it grow over the coming months and years.”