Vonage

Mollie & Jumper.ai, by Vonage

Mollie and Vonage have partnered up to bring consumers a comprehensive shopping experience from discovery to engagement, and purchase.

With Vonage’s Jumper.ai integration, businesses can automate bots and live chat across social media and messaging apps for conversational commerce.

Conversational commerce has become a key instrument of growth in modern business. Its range of services, like instant connection with customer service representatives, personal recommendations and in-app purchases allow companies to deliver a differentiated, proactive, and, often, real-time customer experience.

Why Mollie and Vonage

Mollie’s integration with Vonage’s Jumper.ai empowers businesses to :

• Guide customers to products they love with multichannel live chats on Facebook Messenger, Instagram, WhatsApp, Apple Business Chat, Google Business Messaging and more.

• Build AI-driven, frictionless conversational bots that can qualify leads, drive consideration, close sales, provide support, and have one-on-one conversations with customers at scale.

• Drive sales through a seamless buying experience powered up by chat conversations with Mollie Payments.

• Have everything in one place with a single dashboard for inventory, fulfilment, and marketing services.

• Protect customer privacy with world-class security measures that adhere to a wide range of privacy standards like GDPR, ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.

With the Mollie and Vonage integration, your customer support agents can easily sell/upsell products or services in a conversation started by a customer. In-chat payments enable agents to take payments mid-conversation, re-engage with potential shoppers after a cart abandonment, notify them of a restock, refund them for damaged items, or allow them to pay a deposit for an in-person order.

Learn more about conversational commerce through use cases stories by Vonage.

Comfort and Convenience

• Accept a wide variety of payment methods. Customers can use any of the leading European payment methods for in-chat payments.

• Minimise errors with smart dunning. Automatically retry payments if they fail and avoid unexpected cancellations.

• Simplify payment changes. Manage refunds and order cancellations via Mollie and automatically communicate with your customers on chat through bots or customer agents.

• Payment requests: share payment links with your customers via chat and redirect them to the payment page where they can complete the payment.

• Find solutions in your native language. Mollie’s multilingual customer service and technical support teams are available for any payment related queries you may have.

Honest pricing, adapted to your business needs

• Transparent pricing: With Mollie, you only pay for successful transactions with no hidden fees or fixed contracts. Read more about Mollie’s pricing. With Vonage, you can choose the plan that best suits your business needs.

• One contract : You only need one contract to access Mollie’s many payment methods and you won’t be bound by it – you can hop on and off whenever you want.

Get started with Mollie x Vonage

In order for you to start using Mollie with Jumper.ai, a product by Vonage, all you need to do is have a valid Mollie account and an account with Vonage. To start the process please leave your contact details here, and our representative will get back to you as soon as possible.