Mollie has revealed insights into the online payment trends this Black Friday. The data, which provides a year-on-year comparison of 2019, shows that payment methods allowing customers to pay flexibly - like ‘pay later’ service Klarna - have more than doubled in 2020. It spans more than 105,000 merchants across Europe, primarily from Germany, U.K., France, the Netherlands and Belgium. Mollie's Black Friday volume grew by 110% compared to 2019.

## Black Friday trends:

- This year, merchants experienced a 56% increase in the overall number of transactions on Black Friday versus the previous year. That’s much more than in 2019 when the year-on-year growth was 36%.
- The peak of Black Friday is levelling off as merchants aim to spread their sales across the full week leading up to Black Friday. This year 19.6% of all transactions during the Black Friday week were processed on the Friday itself. Two years ago this was 22%.
- Use of ‘buy now, pay later’ services on Black Friday (such as Klarna or ClearPay) has more than doubled. Moreover the average value of ‘buy now, pay later’ transactions was 25% higher than transactions of other payment methods
- The share of  mobile payment methods such as ApplePay on Black Friday also increased compared to last year 

“There is a lot of pressure on consumers’ wallets at the moment, which is making people look to payment methods that offer them financial flexibility,” said Ken Serdons, Chief Commercial Officer at Mollie. “It makes sense that fintechs like Klarna, who have performed phenomenally well this year, have been so popular this Black Friday. The increase is in-line with this growing trend towards more optionality in how consumers pay for goods.”


black-friday-data-image

Black Friday payment data reveals rapid growth of ‘pay later’ methods like Klarna

The U.K. has left the European Union and we are fast approaching the 31st December 2020 deadline. The transition period has ended and at the time of writing less than 40 days remain until the UK legally leaves the European Union. Mollie will continue to serve customers and ensure that no disruption occurs regardless of the Brexit deal outcome.

## Brexit will not affect Mollie’s services

There will be no changes for our customers. Mollie has taken measures to ensure it continues to comply with the UK's rules and regulations for financial service companies within the European Economic Area and will continue to provide effortless payments to our UK-based customers. 

## No changes for U.K.-based users
Mollie will continue to provide the same high level of customer service and regulated payment services to UK-based users as it does today.

## Fees will remain the same
[Our prices](https://www.mollie.com/en/pricing) will not change because of Brexit and its ongoing implications.

__In doubt?__
[Contact us to know more](https://www.mollie.com/en/contact).


Mollie brexit

Mollie’s preparation for Brexit

__Increasing the number of visitors to your online shop is not the only way to boost your sales; it’s just as important to increase the average order amount. These 5 sales techniques will inspire you to look at cross-sell opportunities, pricing and perceived discounts.__

The sales techniques to trigger your customers to buy something extra existed well before the internet age. Here’s an example: you’re at McDonalds and the cashier asks whether you’d like fries with your burger. And that’s not all. For an extra euro, you can upsize to a large instead of a medium. In addition, it’s no coincidence that chocolate bars are placed right next to the checkout at practically every supermarket. It’s a proven way to get customers to buy a little bit more.  

## #1 Upselling

The above example is exactly how it works online too. Daniël Markus is the founder and director of [ClickValue](https://clickvalue.nl/), an online marketing agency that specialises in conversion optimisation. Upselling is one of the sales techniques that is used most often. “You can entice the customer with a slightly more expensive version of the product that they want to purchase. For example, a camera, telephone or laptop that has just a few extra features”, said Markus. 

The moment your visitor clicks on a product is the time to show two more expensive alternatives and to clarify what the differences are. “People have a certain emotion at every price point. One person may think ‘this is exactly what I’m looking for. Another may think that they’re not getting a quality product at that price. By showing the alternatives, you’re giving certain customers a push. They may opt for the more expensive product”, said Markus. 

## #2 Cross-selling

Cross-selling means bringing that same visitor into contact with a related product. “The goal is that the person may want to buy something extra”, said Markus. “If you sell shoes, chances are that your visitor will also want to include laces or socks with them”. Markus thinks that it’s advisable for anyone who wants to start cross selling for the first time to tackle this step-by-step. 

1. Do a shopping cart analysis. Have a look at the fulfilled orders of your customers
2. Interview your clients. They can tell you what they need like no other person can
3. Consider for yourself what good product combinations could be
4. Start testing and see for yourself what items score well
5. If you sell hundreds or thousands of different products, it can quickly pay off to use specialised software. That way, you can scale up cross-selling opportunities faster. There is a lot of choice on the market, so ask a fellow entrepreneur which package they use.

"The software analyses visitor behaviour and automatically creates the best possible combinations. For instance, lace colours that are most often chosen for a pair of shoes”. Nonetheless, Markus advises online shop owners not to blindly rely on these automated solutions. "Software does not evaluate the difference between ordinary and extreme. You have to use your common sense, otherwise you could end up with some strange combinations”. 

## #3 The shipping costs

You can also use shipping costs to increase the order amount. This can be achieved by setting up an order threshold. “People see shipping costs as a sort of loss”, said Markus. “Suppose your customer has ordered items to the value of €60 with a € 6 shipping charge. Let’s say there are no shipping costs from €80. You can then make an offer at that moment: add an additional €20 of items to your cart for free shipping. The psychological effect appears to be surprisingly effective. Visitors avoid the € 6 and they experience that as a huge saving”.  

## #4 The perceived discount

The perceived discount is another tried-and-proven method. “You can say ‘spend € 20 and get € 5 back’. But another way to do that is: order something for € 20 and choose a € 5 product for free. It feels almost the same way to the customer, but it’s cheaper for you as an online retailer. You only pay the costs of that extra product and not the whole € 5”. 

## #5 Use a red herring 

Suppose you offer a product for € 10. According to Markus, it can help to show another, much lower quality product that is only a fraction cheaper. In this case, about € 9.50. "There is also a psychological effect at play here. People see the two products and think: for € 0.50 more I can have all of those functionalities. It's an ‘ugly duckling’ trick, or a red herring”. 

Beware, Markus warns: even if you successfully apply all of these five sales techniques, you won’t have the goose with the golden egg. "Successful internet entrepreneurs use these techniques to increase their sales by a few percent. It is not the solution to a bad proposition."

__Do you want to learn more from fellow entrepreneurs?__
[Listen to our podcast: Moment of Growth.](https://www.mollie.com/en/podcast)

Blog 678x383@2x

How to convince your customers to spend more

Today Mollie announces the closing of 90 million Euro (US$100 million) in its Series B funding round, taking the total amount raised by the company to 115 million Euro. The round was led by TCV, one of the largest growth equity investors focused on technology. Mollie will use the funding to accelerate international expansion and invest in product and engineering, helping it to realise its vision of becoming the most-loved payment service provider (PSP) in Europe.

Launched in 2004, Mollie is one of the largest PSPs in Europe, serving nearly 100,000 merchants across the continent, expecting to process well over 10 billion Euro transaction volume this year and doubling year-on-year. In the last year in Germany alone, processing volumes grew by 1000%. This growth has been driven by Mollie’s differentiated approach to online payments for its customers. It offers a best in class product with superior design and easy integration, simple and transparent pricing, no lock-in contracts and best-in-class customer service. Mollie counts Wickey, TOMS® and UNICEF as customers.

“TCV’s portfolio includes many household names: Netflix, Facebook, Spotify and Revolut, to name a few. This funding represents a huge endorsement of our business, our technology and our efforts to offer the best payment solutions that add value and help merchants unlock growth,” said Adriaan Mol, founder of Mollie. “Other PSPs are purely focused on price and volume. But medium sized merchants are finding they need their relationship with their PSP to be more than transactional. They need a partner to help them grow, to help them continually optimise their business – it’s an approach that TCV recognises builds significant long-term value.”

“It’s a challenging time for merchants across Europe, but it’s exciting to see so many of our customers tackle these challenges head-on. This ‘growth mindset’ is essential to the ongoing success of all companies in the new normal,” said Adriaan. “Across Europe, COVID-19 has dramatically accelerated the shift to e-commerce. We believe that accepting online payments should be effortless for everyone, not complicated – so we provide the best payment solutions, superior customer support and honest, transparent pricing to help merchants unlock growth and drive scale.”

“We are delighted to partner with Adriaan and the Mollie team,” said TCV General Partner John Doran. “TCV looks to invest in category leading technology companies that are disrupting large markets – exactly what Mollie is doing today. Mollie is a customer obsessed company that delights its e-commerce merchant customers with beautifully engineered products and by putting the needs and priorities of merchants at the centre of everything they do.”  

Muz Ashraf, Principal at TCV, added, "We have been tracking Mollie for some time now, and believe it has built a product that is frictionless, highly developer-friendly and very localised. The proposition has resonated strongly with merchants and has catapulted Mollie to becoming a leading e-commerce payments provider in Europe. We are delighted to partner with Adriaan and the team and are excited for the journey ahead."


Adriaan Mol-2020

Mollie raises 90 million Euro in TCV-led Series B funding

__Your online shop’s conversion rate must increase. Rather than making a series of changes, first look for better insights. Doing so requires the investment of time and money, but it ensures better long-term results. Check out these 4 options.__

## #1. Do A/B-testing

A/B testing serves some of your site visitors with a different variant. Let’s say: show picture A to 50% and picture B to the other 50%. That way, you can measure what converts better. It’s important to make a maximum of one change per test – for instance, the price, layout or button colour. Otherwise you can only guess the difference in conversion. 

It is a well-adopted method that online shop owners can use to gain more insights into the behaviour of their site visitors. However, it’s certainly not a solution for every online shop, warns Timo Stegman. Timo is a CRO Consultant at [ClickValue](https://clickvalue.nl/), a conversion optimisation agency.  

__Investment is needed__

“Firstly, A/B tests are quite expensive because different specialisations are required. For example, you need a developer, a quality manager who monitors if the test has been correctly set up, and someone who can draw the correct conclusions from the results”. 

There is also something else to consider – not every A/B test yields a result. For example, you may spend a few thousand euros on a test without it leading to concrete results. You should also account for population. “There are free online tools you can use to calculate your sample size. But to rule out coincidences, you need a large population anyway, from around 10,000 visitors. Many online shops have nowhere near that number”. 

The conclusion? An A/B test can make the difference but consider whether you have the money or visitor numbers to justify the investment. 

## #2. Set up a buyer’s survey

Fortunately, there are other ways in which you can discover where your conversion leaks are hidden: simply ask your visitors. That can be done with the Hotjar Buyer Survey, for example. Stegman calls this option ‘low effort, high gain’. “Our own research has shown that few visitors are willing to complete a survey during the ordering process. That changes if you offer that option on the ‘thank you’ page, when your customer has already bought something. People suddenly seem much more willing to answer a few questions”. 

__How to do it__

A mini-survey could ask a few questions like the following:

*Thanks for your purchase. We will start preparing your order immediately. Would you like to help us out by answering a few questions for 2 minutes?* 

*1. Why did you buy from us (motivation)*
*2. Did you have any doubts? (friction)*
*3. Do you have any other tips for us? (trigger)*

"This setup is based on BJ Fogg's Behavioural Model and examines the three most important aspects of behaviour: motivation, friction and triggers. You can improve your online shop even further if you know how to find this information”, said Stegeman.

## #3. Combine Google Analytics with user recordings

You already know Google Analytics. You can see [how visitors click](https://www.youtube.com/watch?v=Qg5Wh-8KyiA) and when they drop off by creating a conversion funnel. Now combine Google Analytics with so-called user recordings, from Hotjar for instance. It’s a golden opportunity.  

"User recordings are anonymous videos of the paths your visitor takes. Everything is recorded from every mouse movement to click, and can be seen in these recordings", said Stegeman. "However, anyone that has to watch 100 videos will go crazy quickly. So it makes much more sense to combine this with your conversion funnel in Google Analytics. Just follow the data from Google Analytics and turn on user recordings in places where there are many drop-offs. What patterns do you see? What is everyone doing wrong? You can fix the leaks with these new insights”. 

## #4. Find the bugs

Your greatest impact has yet to be made. And for that, the great thing is that you don’t need a tool, data analysts or developers. The biggest conversion gains are to be made in repairing functionalities that are broken. You might be working on a huge screen in an office, with a fast internet connection and using Chrome or Safari. But that story doesn’t hold true for all of your customers. They might be using Internet Explorer, an outdated version of Edge, or – more often than not – the mobile phone’s small screen.

“The question is whether your online shop will work flawlessly in every conceivable browser, and on different devices. We know that’s not often the case, just from our own experiences. That’s why it’s good to block-off a whole day to test your online shop’s functionalities every now and then. Of course, you should use all browsers on desktop, tablet and mobile. You will achieve the greatest conversion profits imaginable if you know how to kill all the bugs. No tool or data analysis can beat that”, said Stegman. 

__Do you want to learn more from fellow entrepreneurs?__
[Listen to our podcast: Moment of Growth.](https://www.mollie.com/en/podcast)


conversion-article

Higher conversion lays the foundation for success

Marco dos Santos from Booking.com appointed as Chief Technology Officer, Ken Serdons joined as Chief Commercial Officer and Daniel Ropers will assist the company as a strategic advisor.

__Amsterdam, 16 July 2020__ – Mollie, one of the leading payment service providers in Europe, today announces the appointment of Marco dos Santos as Chief Technology Officer. The hiring of Marco marks the latest big step in driving forward Mollie’s vision to become the most loved PSP in Europe. 

Marco joins Mollie from Booking.com where he worked for more than 10 years. He will oversee the development of the technical strategy and product development roadmap for  the company. His most recent role at Booking.com was Senior Director of Software Development. Marco will be applying his extensive experience in software and product development to further strengthen Mollie’s ‘product and customer first‘-approach. The company firmly believes that -  when it comes to financial services – ‘simple’ is the magic word. That is why they focus on delivering simple lean payment solutions that help merchants to grow their company and make their financial processes more efficient .

Marco: “I am extremely happy to be joining the Mollie team. I completely agree with Mollie’s key product principles and credo that every single piece of technology needs to add value and simplify the complexity of the payment process. I look forward to working on that and as such making a difference for Mollie and our customers.” 

Over the last few months Mollie attracted a number of experienced professionals to further accelerate its growth and international expansion ambitions: 
- Ken Serdons joined the company as Chief Commercial Officer earlier this year. Before joining Mollie he was a Senior Executive at Worldpay and Paymentsense.
- Koen Köppen, Chief Technology Officer at Klarna, also joined Mollie’s Supervisory Board.
- Daniel Ropers, former CEO of bol.com and Springer Nature, will assist the company as a Strategic Advisor to the Board and the Executive Team.

"It is our ambition to become one of Europe's largest and most loved payment service providers," says Adriaan Mol, Mollie’s Founder. "We aim to do this by focusing on simplicity: we offer our customers a top notch payment solution that is simple to implement and simple to manage, combined with the best customer support and service. In order to safeguard this offering we attract the best talent to our business. Needless to say, I am very happy to have Marco, Ken, Koen and Daniel joining Mollie in their respective roles. It will help us to gear up and be even more ready to capture the opportunities in this fast growing industry.”


Marco-dos-Santos-New-Hires-Mollie

Mollie expands and strengthens the executive team and board to accelerate growth

It’s official: Mollie is a Sylius Preferred Partner. Actually, we have been since March 2020. Do you have a Sylius web shop, or are you thinking about choosing Sylius? Then starting now, you can also implement the Mollie payment module. The perfect combination of Sylius flexibility with Mollie simplicity.

## Sylius: software with stretch
In case you don’t know yet: [Sylius is a super-flexible e-commerce platform](https://www.mollie.com/en/integrations/sylius) for mid-market that gets you up and running in a flash. You can connect Sylius to your existing tech stack – your ERP, PIM and CRM – with ease. Forget those all-in-one packages. Embrace the Best of Breed approach with Sylius at the heart of your unique system. Another bonus: the software comes with a robust template system and tons of functionalities, so you can set up your shop any way you please. And upscaling is a breeze: Sylius is compatible with Google Cloud, Platform.sh, Heroku or any other hosting provider.

## Mollie makes it easy
And now, you can also add Mollie’s payment plug-in to your Sylius shop. Your flexible web shop just found more stretch. With Mollie’s plug-in, you can give customers the exact payment options they want – whether that’s iDEAL, [Bancontact](https://www.mollie.com/en/payments/bancontact), [credit card](https://www.mollie.com/en/payments/credit-card), Apple Pay or another payment type popular in Benelux, Germany, France or Poland. Without any headaches. We offer a transparent fee system and the most personal levels of support from our own helpdesk. You’ve never experienced web shop freedom like you will with the Sylius/Mollie combo.

## The key to the click
It’s no surprise that Mollie and Sylius get along so well. We have the same mission: to give merchants a simple, seamless user experience. But to get there, Sylius was missing one essential piece of the puzzle. A Payment Service Provider that could deliver a reliable and flexible payment plug-in. ‘Mollie was the first PSP to approach us about a strategic partnership,’ says Tymoteusz Stengert, Partner Manager at Sylius. ‘We’ve worked hard in the past few months. There’s been a lot of phone traffic between Amsterdam and Lodz. Now, we’re reaping the benefits of the trust we’ve built in each other. Today, Mollie is the most robust PSP in our ecosystem.’

And Mollie is just as excited about the possibilities that hooking up with Sylius offers. ‘A Preferred Partnership with Sylius is just what we needed to accelerate our growth in our focus markets: France, Germany and the Benelux,’ says Boris Lindgren, Partner Manager at Mollie. ‘This will help us stimulate growth for each other.’

## The future in focus
The collaboration is off to a great start. ‘Of course, we’ll likely find some room for improvement as our launching customers get to work,’ predicts Merijn van Zuidam, Technical Partner at Mollie. ‘But we’ve factored in time and energy for that. We work in an Agile way anyway, so we continuously implement improvements. That’s also necessary, since we want our plug-in to grow along with Sylius and its ever-growing range of possibilities.’ In addition to the regular check-out functionality, a solution for recurring payments is also on the to-do list. ‘We will launch that functionality in Q3,’ Merijn says.

## Mollie + Sylius: here’s what you get
- Flexible, open-source e-commerce software, built in Symfony  
- Extensive features that let you build your web shop the way you want
- Simple, cloud-based scaling (up or down) with the new [Sylius Plus Cloud offering](https://sylius.com/plus/contact/)
- A free, all-encompassing payment plug-in
- The ability to open your shop quickly and easily: install the plug-in in just a few minutes
- One-click addition of any and all [European or international payment methods](https://www.mollie.com/en/payments)
- The ease of adding currencies - from euros to zlotys - in a click
- Partial order processing
- Personal support from the Mollie helpdesk

Want to get going with Mollie and Sylius? [We'll help you get going quickly](https://www.mollie.com/en/contact/sales).

sylius-news-blog

Get flexible with Mollie and Sylius

Is your web shop running on Magento 1? Then put a big red ‘X’ on 1 June 2020 in your agenda. 
Because that’s the day support for this software version will end. Upgrading to Magento 2 is a logical next step, but it’s also a big investment. If you’re not quite ready for that, we can offer an alternative. Sign up with Mage One. Mollie is the first official payment partner in this initiative. 

## Is Magento 1 shutting down?
For years, Magento 1 has been a popular e-commerce platform. Adobe launched the next version – Magento 2 – in 2015. But not everyone made the switch to the second version. A lot of web shops still run on the original software. Maybe your web shop does, too.

Still, after five years, Adobe thinks it’s time to pull the plug on Magento 1. So they’re going to stop supporting it. No more security updates, and no more technological upgrades. As of 1 June 2020, your Magento 1 web shop will become out-dated, and will become increasingly insecure. An upgrade to Magento 2 is a logical step, but that takes time, money and effort. It’s possible that you don’t have the (financial) capacity to do that right now. 

## Mage One: Magento 1 support after 1 June 2020
Luckily, there’s an excellent alternative to keep you running on Magento 1: [Mage One](https://mage-one.com/). It’s an initiative driven by several developers. When Adobe stops supporting Magento 1, Mage One will take over. Starting on 1 June, Mage One will deliver complete security updates and technical upgrades for Magento 1 web shops. 

## Mollie is a Mage One partner
Mage One is a great solution for everyone who wants to postpone the switch to Magento 2. And, as an official Mage One partner, Mollie guarantees that you’ll still safely receive your payments. Whether through [Apple Pay](https://www.mollie.com/en/payments/apple-pay), [credit card](https://www.mollie.com/en/payments/credit-card), [PayPal](https://www.mollie.com/en/payments/paypal) or any other [payment method](https://www.mollie.com/en/payments). We’ll keep our payment plug-in running for at least another year, and we’ll keep our quality standards as high as they’ve always been. So you can keep moving forward. 

## Things to keep in mind
Please note: not all Payment Service Providers (PSPs) will connect with Mage One. Some PSPs will choose to simply end all of their Magento 1 payment modules. Others will offer a few extra months of support. If you’re not yet a Mollie client, check with your PSP to see what they plan to do.

Also, as a PSP, Mollie is still required to remain PCI compliant, even after Adobe stops supporting Magento 1. And as a web shop owner, you’re also still responsible for keeping your PCI compliance. Need help with that? We’d love to think along with you.

Want to stay with Magento 1, using Mollie and Mage One?
[Sign up here for Mage One](https://my.mage-one.com/register/c751c908643fddf964c989dcab63b0c8).

news@2x

Mage One: keep Magento 1, even after June 1st

I see it as part of my role as Head of People and Places to create a balanced work environment. This environment should be healthy and inspiring, a place where people love to come to work. 

And where we work has, of course, changed significantly in the past weeks! At Mollie we’ve gone from working with 200+ employees happily together in our offices, to [working completely from home practically overnight](https://www.linkedin.com/posts/molliepayments_mollieishere-activity-6646328108293074944-rNmz) due to the coronavirus. The health and safety of our employees is our highest priority. They have to feel safe and secure. And at the same time they still need a balanced environment where they love to work. I’m pleased to say we are making this happen.

## Finding the new right balance
Because at the same time, we have 80K+ customers who fully rely on our platform for their income and this means we need to be up and running at all times. Mollies are super passionate about our customers and they work very hard for them. This passion and hard work ensure we can continue to support our customers, and the millions of consumers they serve, during these tough times.

Simon Sinek puts it nicely: ’Working hard for something we don’t care about is called stress; working hard for something we love is called passion.’ It’s my role to ensure our people continue to feel passionate and not stressed. I personally believe it’s a healthy body and mind which increases our wellbeing, creativity, and our productivity. It’s all tied together. Finding the right balance is even more important right now, and at the same time a bit harder. Not seeing each other in the same way we used to, means we have to find new ways to ensure our Mollies feel loved, feel supported, and feel they can still learn and grow as individuals.

## The key to this transition 
It’s not ideal to run this business without an office, but it’s definitely possible. Of course, we are still adapting to this new situation. We realise we miss each other's company. One day, you’re bumping into your favourite colleague at the coffee machine, sharing your weekend plans, petting our office dog Olaf. The next day you’re at home, separated from your work friends because the normal way of working is no longer safe. 

The key to making this shift is information. There was never a better time to over-communicate. At Mollie, we’ve been sending out daily ‘Corona updates’ to keep everyone informed. We also launched an internal ‘Corona. Everything you need to know’ page. Here we provide a detailed FAQ, updates and practical information as well as a lot of nice Tips & Tricks for working from home. We’ve also increased the frequency of our all -company ‘soapbox’ updates from our CEO and we started offering virtual lunch sessions for our managers to keep them connected and hear how the teams are doing.  

## How we support our people 
We realised for a lot of people working from home wouldn’t be easy. Not everyone had the right setup, so we provided them with the funds to buy equipment. As we are a growing company, we also have new Mollies joining. For them we created a fully remote onboarding program so they can still start with us. Thanks to our great IT team all the equipment is now delivered to their homes, including a Mollie shirt so they can also look like their new family.

But this is only half of the story. Many Mollies have kids and are trying to juggle homeschooling or nursing with work. Being a mom of two young boys myself, I totally understand how stressful this juggle can be. Therefore we give parents all the space and time they need to take care of their family, without having to worry about work. Some people are home by themselves and might be starting to feel lonely. So we organise extra events, online of course, like Friday drinks and a virtual pub quiz to allow people to unwind and reconnect. We pay close attention to questions from our employees and try to anticipate their needs. 

I think the combination of anticipating peoples’ needs, being there to support them, and showing additional appreciation in a tough time like this goes a long way. In the past weeks, we sent our Mollies weekly ‘Thank You’s’. Such as [a green plant to decorate their new home-office](https://www.instagram.com/p/B-Y0psXlNor/?utm_source=ig_web_copy_link), a culinary foodbox, and a dose of vitamins to encourage them to stay healthy. We’ll continue to do this. Because all the things we are doing, big and small, add up to making people know that social distancing ≠ social isolation. 

## The positives
I already see positives coming from this new situation and environment. We’ve seen people from other departments jump in to help out when their colleagues need help, which is fantastic. We seem more aware that we are in this together. We have a bit more patience with each other and ask ‘how are you?’ more frequently. All of this additional kindness is beautiful to witness, it’s the path to becoming stronger than ever long after this crisis is over.

Stay safe and stay healthy  - Ingeborg 

Ingeborg corona message

How extra kindness is keeping our people connected and engaged

The coronavirus is having an impact on all of us, both in business and in our personal lives. You also may have noticed the effect it has on your business, clients and/ or the projects you are working on. Especially in these times of economic uncertainty, we want to let you know that at Mollie we care about you, your employees and your clients. And that we are there to help wherever we can. 

On this page we will collect all relevant info we find.

Read also: [Mollie in times of Corona](https://www.mollie.com/en/news/post/gaston-aussems-covid19-crisis)
## Frequently Asked Questions
These days our customer support team gets a lot of questions, which means you might need to wait a bit longer than usually. We apologise for that. Also, we would like you to know that we have a help centre on our website. Here you’ll find the answers to most of your questions for example around refunds and the onboarding process:
### Refunds
- [How do I do a refund?](https://help.mollie.com/hc/en-us/articles/115000014489)
- [Where can I check the status of a refund?](https://help.mollie.com/hc/en-us/articles/115000103785)
- [What should I do if I don't have enough money in my Mollie account for a refund?](https://help.mollie.com/hc/en-us/articles/115002074973)

### Activation
- [How do I activate payment methods?](https://help.mollie.com/hc/en-us/articles/210709969/#activatingpaymentmethods)
- [When will the risky payment methods be approved?](https://help.mollie.com/hc/en-us/articles/115002540294)
- [When will I receive my first payout/settlement?](https://help.mollie.com/hc/en-us/articles/115000012469)

## More information and tips
### Tip 1

Use Plink, a quick fix for merchants to get their offline business working in the online world. [Discover Plink](https://useplink.com/en/).
### Tip 2
Ondernemersplein, info-site from the government where you can find [how they are support dutch companies during these uncertain times](https://ondernemersplein.kvk.nl/coronavirus-wegwijzer-voor-ondernemers/).
### Tip 3
When you are in a certain industry and/or you have a lot of recurring payments, you might want to temporarily switch off certain riskier payment methods (like Credit cards and SEPA direct debit), and/or freeze recurring payments to avoid customers from reversing the payment themselves. [Read how to on Mollie](https://help.mollie.com/hc/en-us/articles/210709969/#activatingpaymentmethods).

feature image corona news post

Mollie is here for you during the Coronavirus

News

Feel free to contact our <a href="/en/contact">support department</a>.

All you need to know about Mollie and the Online Payments industry - our product, industry insights, partnerships and events.