Why is 'Mollie' on my bank statement?

Frequently asked questions

Why do I see Mollie on my bank statement?

If you see Mollie or Stg Mollie Payments on your bank statement, you probably bought something at a webshop that uses our payment platform. Since we facilitate the payment process, you see us on your bank statement.

I have a question or complaint about my order

For questions or complaints about your order, always contact the webshop first. Fill in the form to get the retailer’s contact details.

How can I get a refund?

Only a seller can refund your money. Mollie only processes your payment and has no right over the money. Mollie is therefore not able to refund the money of your purchase. Please contact the webshop directly if you wish to return or cancel an order or to request a refund. Fill in the form to get the retailer’s contact details.

I can’t reach the webshop.

Please fill in the form and choose Report this payment. We take your report very seriously. We will investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

Am I a victim of fraud?

Please try to settle any disputes you may have about an order with the webshop directly. A non received product may simply be a mistake, rather than fraud.

We check every webshop that signs up with us according to strict laws, regulations and our own policy. In addition, we periodically check our existing clients. This is how we try to keep out scammers and fraudulent sellers.

If you still feel like you are a victim of fraud, please fill in our form and select Report this payment. We take your report very seriously. We investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

If we suspect fraud, we always report this to the authorities. We also advise you to report fraud to the police. You can find more information about secure online payments at Citizens Advice.

Frequently asked questions

Why do I see Mollie on my bank statement?

If you see Mollie or Stg Mollie Payments on your bank statement, you probably bought something at a webshop that uses our payment platform. Since we facilitate the payment process, you see us on your bank statement.

I have a question or complaint about my order

For questions or complaints about your order, always contact the webshop first. Fill in the form to get the retailer’s contact details.

How can I get a refund?

Only a seller can refund your money. Mollie only processes your payment and has no right over the money. Mollie is therefore not able to refund the money of your purchase. Please contact the webshop directly if you wish to return or cancel an order or to request a refund. Fill in the form to get the retailer’s contact details.

I can’t reach the webshop.

Please fill in the form and choose Report this payment. We take your report very seriously. We will investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

Am I a victim of fraud?

Please try to settle any disputes you may have about an order with the webshop directly. A non received product may simply be a mistake, rather than fraud.

We check every webshop that signs up with us according to strict laws, regulations and our own policy. In addition, we periodically check our existing clients. This is how we try to keep out scammers and fraudulent sellers.

If you still feel like you are a victim of fraud, please fill in our form and select Report this payment. We take your report very seriously. We investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

If we suspect fraud, we always report this to the authorities. We also advise you to report fraud to the police. You can find more information about secure online payments at Citizens Advice.

Frequently asked questions

Why do I see Mollie on my bank statement?

If you see Mollie or Stg Mollie Payments on your bank statement, you probably bought something at a webshop that uses our payment platform. Since we facilitate the payment process, you see us on your bank statement.

I have a question or complaint about my order

For questions or complaints about your order, always contact the webshop first. Fill in the form to get the retailer’s contact details.

How can I get a refund?

Only a seller can refund your money. Mollie only processes your payment and has no right over the money. Mollie is therefore not able to refund the money of your purchase. Please contact the webshop directly if you wish to return or cancel an order or to request a refund. Fill in the form to get the retailer’s contact details.

I can’t reach the webshop.

Please fill in the form and choose Report this payment. We take your report very seriously. We will investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

Am I a victim of fraud?

Please try to settle any disputes you may have about an order with the webshop directly. A non received product may simply be a mistake, rather than fraud.

We check every webshop that signs up with us according to strict laws, regulations and our own policy. In addition, we periodically check our existing clients. This is how we try to keep out scammers and fraudulent sellers.

If you still feel like you are a victim of fraud, please fill in our form and select Report this payment. We take your report very seriously. We investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

If we suspect fraud, we always report this to the authorities. We also advise you to report fraud to the police. You can find more information about secure online payments at Citizens Advice.

Frequently asked questions

Why do I see Mollie on my bank statement?

If you see Mollie or Stg Mollie Payments on your bank statement, you probably bought something at a webshop that uses our payment platform. Since we facilitate the payment process, you see us on your bank statement.

I have a question or complaint about my order

For questions or complaints about your order, always contact the webshop first. Fill in the form to get the retailer’s contact details.

How can I get a refund?

Only a seller can refund your money. Mollie only processes your payment and has no right over the money. Mollie is therefore not able to refund the money of your purchase. Please contact the webshop directly if you wish to return or cancel an order or to request a refund. Fill in the form to get the retailer’s contact details.

I can’t reach the webshop.

Please fill in the form and choose Report this payment. We take your report very seriously. We will investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

Am I a victim of fraud?

Please try to settle any disputes you may have about an order with the webshop directly. A non received product may simply be a mistake, rather than fraud.

We check every webshop that signs up with us according to strict laws, regulations and our own policy. In addition, we periodically check our existing clients. This is how we try to keep out scammers and fraudulent sellers.

If you still feel like you are a victim of fraud, please fill in our form and select Report this payment. We take your report very seriously. We investigate your report and take appropriate action if necessary. If a webshop does not comply with our rules, we may decide to (temporarily) block their payments.

If we suspect fraud, we always report this to the authorities. We also advise you to report fraud to the police. You can find more information about secure online payments at Citizens Advice.

Contact us

Have a question about your payment?

What is Mollie?

Frequently asked questions

Why do I see Mollie on my bank statement?

I have a question or complaint about my order

How can I get a refund?

I can’t reach the webshop.

Am I a victim of fraud?

Frequently asked questions

Why do I see Mollie on my bank statement?

I have a question or complaint about my order

How can I get a refund?

I can’t reach the webshop.

Am I a victim of fraud?

Frequently asked questions

Why do I see Mollie on my bank statement?

I have a question or complaint about my order

How can I get a refund?

I can’t reach the webshop.

Am I a victim of fraud?

Frequently asked questions

Why do I see Mollie on my bank statement?

I have a question or complaint about my order

How can I get a refund?

I can’t reach the webshop.

Am I a victim of fraud?

Simplify payments and money management

Simplify payments and money management

Simplify payments and money management

Simplify payments and money management