Can I use the Tap app on my own or my employees' phones?
Yes, the Tap app can be deployed to as many devices as needed simultaneously. Simply have your staff download the app and scan a setup QR code from your Mollie Dashboard. This allows you to scale your checkout capacity in seconds, perfect for handling unexpected rushes, seasonal pop-ups, or expanding your field team without waiting for hardware to ship.
Do I need a new phone to use the Mollie Tap app?
Most modern smartphones are compatible. For iOS, you’ll need an iPhone running iOS 16.4 or later. For Android, your device must support NFC, have Google Play Services enabled, and run Android 11 or higher.
How quickly can I start taking payments?
With the Tap app, you can be up and running in about five minutes if you already have a Mollie account. Simply download the app and follow the 30-second setup. For the Tap terminal, you can start selling as soon as the device arrives; it comes pre-configured and ready to use out of the box.
Does Mollie Tap support PIN entry for large payments?
Yes. Both the app and the terminal are fully secure and support PIN entry when required by the customer’s bank, ensuring you can accept payments of any amount safely.
What happens if my Wi-Fi goes down during a sale?
This is where the Tap terminal shines. It features dual connectivity with built-in 4G and Wi-Fi. If your shop’s Wi-Fi fails, the terminal automatically switches to the cellular network so you never miss a transaction. If you’re using the Tap app, you’ll simply rely on your phone’s data plan.
Can I use both the app and the terminal for the same business?
Definitely. Many businesses use the Tap terminal at their main counter for high-volume sales and have the Tap app installed on staff phones to handle "queue busting" during busy periods or for taking payments on the go.