Effortless conversational commerce payments
We’re partnering with global cloud communications leader Vonage as the strategic payment provider for their new end-to-end conversational commerce solution Jumper.ai.
We’re acting as the European payment provider for the new solution, which helps businesses to engage customers and drive sales by providing remarkable experiences across popular messaging, social, and web platforms.
With more consumers preferring to shop online and the social commerce industry expected to triple in value by 2025, conversational commerce has become a growth engine for modern businesses. It helps firms to offer exceptional customer experiences and better guide them through their buying journey to boost sales and brand loyalty.
“Vonage’s Conversational Commerce solution, Jumper.ai, enables businesses to meet new and existing customer needs now and well into the future, with embedded commerce capabilities to simplify the way they serve, connect with, and sell to their customers from anywhere, on any channel,” says Yash Kotak, senior director of product management at Vonage and founder of Jumper.ai. “Vonage is excited to partner with Mollie to provide businesses throughout Europe with this ability to engage customers in their preferred channels, turning conversations into engagements into sales, all while offering a best-in-class payment solution.”
Creating a remarkable customer experience
Using Jumper.ai and Mollie, customer support agents can easily sell and upsell products or services during a conversation started by a customer. Agents can also process sales during their conversations using in-chat payments. They can also re-engage with potential shoppers after a cart abandonment, notify them about a restock, process refunds, or allow them to pay a deposit for in-person orders. This means Jumper.ai users can monetise the micro-moments and build connections with customers through direct conversations while always offering an effortless payments process.
Mollie’s integration with Vonage means businesses can guide customers to the products they love via multi-channel chats, such as Facebook Messenger and WhatsApp. Together, Vonage and Mollie will help companies to drive sales by combining advanced conversational commerce tech with a best-in-class payments solution to create a seamless buying experience. Payments requests can also be shared with customers directly via chat to redirect them to a payment page.
“We’re delighted to be selected as a strategic payment provider for Vonage’s Jumper.ai solution and to grow our presence in the conversational commerce space,” says Michaela Weber, vice president of partnerships at Mollie. “Conversational commerce offers huge potential to engage with customers more directly and drive sales. We look forward to working with Vonage to help retailers differentiate themselves and bring their shoppers the best end-to-end user experience possible.”
Find out more about our integration with Vonage.