To help you find the ideal PSP for your online shop, start by asking yourself the following questions:
Which payment methods are important for my online shop?
Does the PSP offer secure payments?
How much will the PSP charge me?
Which services does the PSP offer?
Below, we’ll discuss what you should keep in mind when answering these questions.
1. Which payment methods are important for my online shop?
It’s important to first find out which payment method(s) your target group prefers. This makes it easier for you to compare prices among PSPs. Remember to consider which payment methods your international customers prefer. If you’re planning to sell your products internationally, you may need to offer different payment options, depending on which countries you are selling to. Offering familiar payment methods immediately builds trust with your customers, which makes them more likely to complete the transaction. Here are the most popular online payment methods used in various European countries:
2. Does the PSP offer secure payments?
Retailers have an obligation to protect their customers’ data, and that means more than just implementing web security. If you sell in the EU, you also have to ensure that all data is processed by third parties in accordance with the GDPR. That’s why it’s important to only do business with a reputable PSP. Here’s how you can tell if you are dealing with a trustworthy PSP:
A serious PSP ensures that transactions are handled transparently and in an orderly manner.
They are monitored by the national oversight authorities for financial service providers.
They comply with all data security legislation and have the necessary certifications to ensure secure payments, such as PCI-DSS.
3. How much will the PSP charge me?
It’s important to watch out for hidden fees. That’s why you need to know the following:
How much is the one-time set-up fee?
Are there fixed monthly fees?
What is the fee per transaction for each payment method?
Are there cancellation fees when a transaction is cancelled?
You also need to consider the holding period that the PSP enforces. Some PSPs don’t immediately transfer the payment to the retailer, but hold it for several days or even weeks before paying out.
4. Which services does the PSP offer?
When choosing a PSP, it’s important to look beyond their pricing model and also consider the services they offer. For example, keep the following aspects in mind:
Transparency and scope of service: Does the PSP offer a transparent platform with a detailed overview of all your transactions? Do they enable you to easily set up subscriptions and receive micropayments (in other words, can they set up recurring payments?)
Simplicity and flexibility: Does the PSP make it easy for you to integrate payment methods in your shop? Are they compatible with the shop system and other applications you’re using? Is it easy to add more payment methods in the future?
Security and support: Does the PSP offer real-time payment authentication (including for credit checks)? Will they initiate legal proceedings if a customer defaults on payment? Do they offer support to resolve questions or problems?
Carefully compare all the services each PSP offers before deciding which one to use.