How De IJsvogel simplified payments with the Mollie Terminal
About De IJsvogel
De IJsvogel (Dutch for The Kingfisher) is a holiday park in the Netherlands’ Veluwe National Park that’s home to 100 beautifully renovated lodgings. Their luxury cabins sleep between 2 to 24 people, and guests can take part in a range of activities, from Land Rover tours through forests and heaths to wellness treatments and guided hikes with a ranger. De IJsvogel’s mission is to give visitors the ultimate ‘Veluwe feeling’.
De IJsvogel is also one of the first users of the Mollie Terminal, our brand-new in-person payments solution. So, to find out how it's helping their business, we sat down with the holiday park’s co-owner and CEO Mark Wichers.
De IJsvogel welcomes guests from across the globe, hosting more than 5,000 groups annually: families, friends, couples, and corporate bookings.
They take payments for bookings both online and on-site. As some guests pay for part of their reservation online – and sometimes pre-pay for additional experiences – they have often already made several transactions before they even check-in.
The holiday park also works with more than 50 local partners who offer products, services, and activities, including bike rentals, artisanal bread, and even massages (perfect for relaxing after a long hike). Guests can pay for all of these add-ons on-site or online. So, the IJsvogel needs to take payments for their own and these other third-party services.
With so many different payment needs, the holiday park found it difficult to find a payment solution that worked for them. Here are some of the challenges they faced:
- They had to manually enter a payment amount on a standalone terminal for all on-site transactions.
- They had to manually cash out at the end of every day.
- They could only process a limited number of payments within a specific period – especially challenging when several guests were checking in or out simultaneously.
De IJsvogel became one of the first customers to use the Mollie Terminal through their partner Booking Experts – an all-in-one online booking platform that automates and simplifies processes for holiday parks, campsites, hotels, and other similar businesses. By streamlining all reservations, Booking Experts’ property management system gives users more time to spend helping their guests enjoy an unforgettable holiday.
Booking Experts is also a Mollie partner. In fact, they started to work with us soon after launching, a collaboration inspired by our joint commitment to simplicity, innovation, and growth.
The Booking Experts team were thrilled to be able to offer the Mollie Terminal to their customers. “We noticed a need among our customers,” explains the firm’s COO, Maureen Ilbogathey. “They were happy accepting online payments via Mollie but wanted to process in-person payments in the same system and with the same level of simplicity. Even though guests often book online, some still want to pay at the counter, and you want to offer them all an exceptional service.”
“The terminal is a nice addition to Mollie’s existing offer: by managing online and in-person payments through one partner, you can work faster and limit the chance of human errors. Thanks to the terminal, incorrectly entering payment data and experiencing cash differences are a thing of the past.”
Maureen Ilboga, COO Booking Experts
The terminal is a nice addition to Mollie’s existing offer: by managing online and in-person payments through one partner, you can work faster and limit the chance of human errors. Thanks to the terminal, incorrectly entering payment data and experiencing cash differences are a thing of the past.
And Mark from De IJsvogel was amazed by how easy the terminal was to set up. “There wasn’t even any talk of implementation or installation,” he says. “All we had to do was take the terminal out of the packaging, switch it on, and start accepting payments. We could get started right away. The ease of use is a major plus.”
Here’s how the Mollie Terminal has helped De IJsvogel:
1. Provides a single solution for online and in-person payments
Using the Mollie Terminal, De IJsvogel’s team now has one integrated payment solution for all their sales channels. This helps to simplify administration and accounting, including reconciliation, reporting, and refunds. Unifying all their online and offline transactions also provides the holiday park’s team with a clear overview of all their sales from their different channels.
De IJsvogel also aims to offer every guest a first-class experience, including seamless and simple payments. The terminal, used alongside our online payments solution, helps them deliver a consistent and easy payment experience to all their guests.
2. Increases efficiency across the business
Another advantage of the Mollie Terminal is that it allows De IJsvogel’s team to manage all transactions from within the Booking Experts system. Due to the connection between Mollie and Booking Experts’ platform, transactions are automatically sent to the terminal as needed. This also helps to minimise errors, as employees don’t have to enter transaction amounts manually.
Every transaction settled via the Mollie Terminal is also immediately assigned to the correct invoice. This saves time in three ways: when the transaction is created, at the end of the day (since no daily closing or cash count is needed), and at the end of the financial year.
The terminal also simplifies the refund process. In the past, the firm’s administration department had to handle all refunds. Now, the reception team can process refunds and immediately inform guests their money has been sent back (without even needing them to provide their card details).
Mark Wichers - Owner De IJsvogel
With the Terminal. We simplified the transaction with the guest, and since we do that many times a day, it has a very large impact on our work, allowing us to communicate better with the guest and provide more service.
3. Saves time on every payment
According to De IJsvogel, one of the biggest advantages of the Mollie Terminal is the time it has helped them save: up to one minute per transaction. As a business that processes a huge amount of transactions each day, this makes a massive difference to the team.
In fact, the holiday park’s team has managed to improve efficiency on almost every transaction. That has helped even peak times feel like a breeze. Another upshot? They have more time to spend helping guests have an unforgettable holiday.
Mollie, Booking Experts, and De IJsvogel: a partnership for future success
Over the past three years, De IJsvogel have doubled their bookings, significantly increasing their revenue. Now, they’re continuing to focus on growth. “The challenge with scaling is always avoiding friction or unnecessary hurdles,” Mark explains. “When you surround yourself with the right partners who work with you to make your processes run as smoothly as possible, like Mollie and Booking Experts, you make things much easier for yourself.”
Mark Wichers, Owner De IJsvogel
The challenge with scaling is always avoiding friction or unnecessary hurdles. When you surround yourself with the right partners who work with you to make your processes run as smoothly as possible, like Mollie and Booking Experts, you make things much easier for yourself.
As well as expansion, De IJsvogel is also focused on optimising their customer experience. They want to offer more payment options to cater to their global customer base and continue to improve efficiencies across every part of their business. And as they do, we’ll be there to help them drive success.
Discover Mollie Terminal
Want to provide seamless in-person payments, simplify your financial processes, and improve efficiencies across your business? With the Mollie Terminal you can plug and play, offer your customers’ favourite payment methods, get expert support, and connect all your payments through one integration to save time and money.