German company, Praxisdienst, was a pioneer way back in 1953 when it was founded. It was one of the first mail order companies for medical products. Doctors, hospitals and care facilities are now able to acquire everything from syringes to medical furniture from one place. Over the following years, Praxisdienst continued to lead the way, by opening an online medical shop in 2007. This was their opportunity to truly expand internationally, now that it was possible to offer their products on the webshop in different languages. Consequently, Praxisdienst is now one of Europe’s leading companies for medical supplies and equipment.
Customer satisfaction always comes first
It’s difficult to understate just how important it is that these medical supplies and equipment can be efficiently paid for and quickly delivered. There are times when lives can literally be saved. Praxisdienst is very aware of its responsibility and does everything possible to continuously improve the payment process and delivery service. It is also reflected in their vision statement: A world in which everyone receives the best possible medical care. This year, these efforts have been rewarded, with first place in the customer satisfaction category, in the largest German B2B ranking (medical supplies sector).
However, there’s still much work to do, it can always be better. Michael Heine, the CEO, says, “We’ve been trying to manage integration of our payment services for years. It was very bad. Every time we tried to add a new payment method, it was such a long procedure.” After all the disappointments and frustrations, this was the moment that Praxisdienst thought about Mollie. “We are a company who makes quick decisions, so we decided to try Mollie. So far, really happy, a considerably better experience than our previous partner. Mollie is much more reliable and faster in change management,” says Michael.
> “Mollie is much more reliable and faster in change management,”
> — Michael Heine CEO at Praxisdienst.
Praxisdienst chose Mollie because it was more reliable, as well as easier to integrate and update in their webshop. In their line of business, it’s critical to have as little downtime as possible. With Mollie, they can integrate a new payment method within minutes. Michael Heine tells us: “With our last payment provider, everytime we had to integrate a new payment method, we had downtime of half a day to a day”.
Mollie offered Praxisdienst plenty of other benefits. For example, the ability to offer our customers their own preferred payment methods, the Payment Requests API and the Dashboard solution that makes payments much easier to manage.
Praxisdienst and their fair share of payment challenges.
The medical supplies business can be complicated, with more than its fair share of payment challenges. For instance, Praxisdienst shares payment links with its customers in almost every conceivable way, everything from email to a paper invoice and even through customer support. They need to be as flexible as possible with payment methods, because of course, the customer comes first. In addition, getting paid quickly is a challenge they frequently experience. Michael Jäkel, Head of E-Commerce and IT at Praxisdienst tells us: “We’d like to start implementing payment reminders, just to gain another way to get paid quickly and in a timely manner. We also decided to make it part of the invoice itself, so that the customer had everything at once and didn’t need to go via their bank account.”
“We’d like to start implementing payment reminders, just to gain another way to get paid quickly and in a timely manner. — Michael Jäkel Head of E-Commerce and IT at Praxisdienst.
Mollie introduces Payment Requests, a faster way to get paid.
Mollie accelerates the payment process enabling Praxisdienst to create and send payment requests directly from the Mollie Dashboard. At the same time, they have also customized their own solution with Mollie’s easy-to-integrate Payment Links API. Praxisdienst can now deliver an improved and seamless experience to their customers and simultaneously enabling them to collect payments faster.
Michael Jäkel was also very enthusiastic about Mollie’s technical documentation. “We have built a developer team around your OXID module. It was the first time I ever started digging into an API, all the groundwork was already done by Mollie, everything was very clear,” said Michael Jäkel.
“All the groundwork was already done by Mollie, everything was very clear” — Michael Jäkel Head of E-Commerce and IT at Praxisdienst.
Mollie also offers full control, payments customized to your preferences, worldwide convenience and multiple access from one account. So that authorized members of your team can create and distribute payment requests.