AVA

AVA

AVA

AVA reinforces the added value of its digital transformation by closely integrating the IT systems involved

AVA reinforces the added value of its digital transformation by closely integrating the IT systems involved

Ecommerce

"The customer must be able to pay quickly, otherwise he will be gone."

"The customer must be able to pay quickly, otherwise he will be gone."

"The customer must be able to pay quickly, otherwise he will be gone."

"The customer must be able to pay quickly, otherwise he will be gone."

Chris Elsen financial director at AGM.

AVA enhances the value of its digital transformation by closely integrating the involved IT systems. For handling payment transactions, the company collaborates with Mollie’s cloud application.

Ever wondered what AVA stands for? It’s an acronym representing 'Armand van Antwerpen,' a nickname for Armand Van Weddingen, who started a stationery shop in Antwerp in 1956. Today, 65 years later, AVA is a family business boasting over 600 employees and generating more than 100 million euros in revenue. Besides its 53 physical stores, AVA also operates an online store catering to both private and professional customers, offering a vast array of over 15,000 products ranging from school and office supplies to various table decorations and decorative items.

Five years ago, AVA embarked on a substantial digital transformation journey. Transitioning from outdated stand-alone cash register systems, the company adopted cloud-based cash register software from Tilroy by Prosteps. Before the summer of 2021, their payment services contract expired. "However, our activities through the online store had substantially increased," says Chris Elsen, the Financial Director. "That led us to explore the market for solutions that could best meet our needs."

AVA enhances the value of its digital transformation by closely integrating the involved IT systems. For handling payment transactions, the company collaborates with Mollie’s cloud application.

Ever wondered what AVA stands for? It’s an acronym representing 'Armand van Antwerpen,' a nickname for Armand Van Weddingen, who started a stationery shop in Antwerp in 1956. Today, 65 years later, AVA is a family business boasting over 600 employees and generating more than 100 million euros in revenue. Besides its 53 physical stores, AVA also operates an online store catering to both private and professional customers, offering a vast array of over 15,000 products ranging from school and office supplies to various table decorations and decorative items.

Five years ago, AVA embarked on a substantial digital transformation journey. Transitioning from outdated stand-alone cash register systems, the company adopted cloud-based cash register software from Tilroy by Prosteps. Before the summer of 2021, their payment services contract expired. "However, our activities through the online store had substantially increased," says Chris Elsen, the Financial Director. "That led us to explore the market for solutions that could best meet our needs."

AVA enhances the value of its digital transformation by closely integrating the involved IT systems. For handling payment transactions, the company collaborates with Mollie’s cloud application.

Ever wondered what AVA stands for? It’s an acronym representing 'Armand van Antwerpen,' a nickname for Armand Van Weddingen, who started a stationery shop in Antwerp in 1956. Today, 65 years later, AVA is a family business boasting over 600 employees and generating more than 100 million euros in revenue. Besides its 53 physical stores, AVA also operates an online store catering to both private and professional customers, offering a vast array of over 15,000 products ranging from school and office supplies to various table decorations and decorative items.

Five years ago, AVA embarked on a substantial digital transformation journey. Transitioning from outdated stand-alone cash register systems, the company adopted cloud-based cash register software from Tilroy by Prosteps. Before the summer of 2021, their payment services contract expired. "However, our activities through the online store had substantially increased," says Chris Elsen, the Financial Director. "That led us to explore the market for solutions that could best meet our needs."

AVA enhances the value of its digital transformation by closely integrating the involved IT systems. For handling payment transactions, the company collaborates with Mollie’s cloud application.

Ever wondered what AVA stands for? It’s an acronym representing 'Armand van Antwerpen,' a nickname for Armand Van Weddingen, who started a stationery shop in Antwerp in 1956. Today, 65 years later, AVA is a family business boasting over 600 employees and generating more than 100 million euros in revenue. Besides its 53 physical stores, AVA also operates an online store catering to both private and professional customers, offering a vast array of over 15,000 products ranging from school and office supplies to various table decorations and decorative items.

Five years ago, AVA embarked on a substantial digital transformation journey. Transitioning from outdated stand-alone cash register systems, the company adopted cloud-based cash register software from Tilroy by Prosteps. Before the summer of 2021, their payment services contract expired. "However, our activities through the online store had substantially increased," says Chris Elsen, the Financial Director. "That led us to explore the market for solutions that could best meet our needs."

"What was decisive for us - besides the price - is that the integration runs flawlessly"

Chris Elsen financial director at AGM.

Integration was a priority.

The company preferred the solution provided by Mollie, the Dutch payment service provider. "The decisive factors for us, apart from cost, were seamless integration," mentions Chris Elsen. "Previously, we had instances where we had to manually refund a customer from the online store. That’s no longer the case since various systems are now fully integrated."

This integration gives the financial department enhanced control. "The transaction volume keeps growing," Elsen elaborates. "To reconcile everything – from orders, warehouse stock picking, shipping, and payments – accurate data is crucial." Mollie delivers payment transaction data in a precise format, facilitating reconciliation with data from AVA’s Warehouse Management System (WMS) and the Adfinity ERP package from EASI.

Integration was a priority.

The company preferred the solution provided by Mollie, the Dutch payment service provider. "The decisive factors for us, apart from cost, were seamless integration," mentions Chris Elsen. "Previously, we had instances where we had to manually refund a customer from the online store. That’s no longer the case since various systems are now fully integrated."

This integration gives the financial department enhanced control. "The transaction volume keeps growing," Elsen elaborates. "To reconcile everything – from orders, warehouse stock picking, shipping, and payments – accurate data is crucial." Mollie delivers payment transaction data in a precise format, facilitating reconciliation with data from AVA’s Warehouse Management System (WMS) and the Adfinity ERP package from EASI.

Integration was a priority.

The company preferred the solution provided by Mollie, the Dutch payment service provider. "The decisive factors for us, apart from cost, were seamless integration," mentions Chris Elsen. "Previously, we had instances where we had to manually refund a customer from the online store. That’s no longer the case since various systems are now fully integrated."

This integration gives the financial department enhanced control. "The transaction volume keeps growing," Elsen elaborates. "To reconcile everything – from orders, warehouse stock picking, shipping, and payments – accurate data is crucial." Mollie delivers payment transaction data in a precise format, facilitating reconciliation with data from AVA’s Warehouse Management System (WMS) and the Adfinity ERP package from EASI.

Integration was a priority.

The company preferred the solution provided by Mollie, the Dutch payment service provider. "The decisive factors for us, apart from cost, were seamless integration," mentions Chris Elsen. "Previously, we had instances where we had to manually refund a customer from the online store. That’s no longer the case since various systems are now fully integrated."

This integration gives the financial department enhanced control. "The transaction volume keeps growing," Elsen elaborates. "To reconcile everything – from orders, warehouse stock picking, shipping, and payments – accurate data is crucial." Mollie delivers payment transaction data in a precise format, facilitating reconciliation with data from AVA’s Warehouse Management System (WMS) and the Adfinity ERP package from EASI.

Customer Service Dashboard

On the customer side, the availability of the payment service makes a significant difference. If a customer faces difficulties in completing and paying for an order, they’re likely to abandon the purchase. "Mollie offers a very smooth checkout process, and they are well-acquainted with various payment service providers. This allows us to include Paypal as a payment option again," says Chris Elsen. "We haven’t experienced any downtime, which is essential for an online store." Running an online store, the last thing one wants are complaints about payment transactions, as these typically surface on social media faster than they reach the store’s customer service.

Customer Service Dashboard

On the customer side, the availability of the payment service makes a significant difference. If a customer faces difficulties in completing and paying for an order, they’re likely to abandon the purchase. "Mollie offers a very smooth checkout process, and they are well-acquainted with various payment service providers. This allows us to include Paypal as a payment option again," says Chris Elsen. "We haven’t experienced any downtime, which is essential for an online store." Running an online store, the last thing one wants are complaints about payment transactions, as these typically surface on social media faster than they reach the store’s customer service.

Customer Service Dashboard

On the customer side, the availability of the payment service makes a significant difference. If a customer faces difficulties in completing and paying for an order, they’re likely to abandon the purchase. "Mollie offers a very smooth checkout process, and they are well-acquainted with various payment service providers. This allows us to include Paypal as a payment option again," says Chris Elsen. "We haven’t experienced any downtime, which is essential for an online store." Running an online store, the last thing one wants are complaints about payment transactions, as these typically surface on social media faster than they reach the store’s customer service.

Customer Service Dashboard

On the customer side, the availability of the payment service makes a significant difference. If a customer faces difficulties in completing and paying for an order, they’re likely to abandon the purchase. "Mollie offers a very smooth checkout process, and they are well-acquainted with various payment service providers. This allows us to include Paypal as a payment option again," says Chris Elsen. "We haven’t experienced any downtime, which is essential for an online store." Running an online store, the last thing one wants are complaints about payment transactions, as these typically surface on social media faster than they reach the store’s customer service.

"Integration and automation of the payment system are essential, as the number of transactions is only increasing."

Chris Elsen financial director at AGM.

The availability of information in Mollie, accessible via a dashboard, greatly assists customer service. Elsen explains, "Various customer queries come in, such as a customer who made a payment but didn’t receive confirmation, or a customer claiming to be double-charged. The dashboard enables our team to instantly verify whether a customer has indeed made a payment and whether it was processed correctly. This not only saves time on our end but also enhances customer satisfaction."

The availability of information in Mollie, accessible via a dashboard, greatly assists customer service. Elsen explains, "Various customer queries come in, such as a customer who made a payment but didn’t receive confirmation, or a customer claiming to be double-charged. The dashboard enables our team to instantly verify whether a customer has indeed made a payment and whether it was processed correctly. This not only saves time on our end but also enhances customer satisfaction."

The availability of information in Mollie, accessible via a dashboard, greatly assists customer service. Elsen explains, "Various customer queries come in, such as a customer who made a payment but didn’t receive confirmation, or a customer claiming to be double-charged. The dashboard enables our team to instantly verify whether a customer has indeed made a payment and whether it was processed correctly. This not only saves time on our end but also enhances customer satisfaction."

The availability of information in Mollie, accessible via a dashboard, greatly assists customer service. Elsen explains, "Various customer queries come in, such as a customer who made a payment but didn’t receive confirmation, or a customer claiming to be double-charged. The dashboard enables our team to instantly verify whether a customer has indeed made a payment and whether it was processed correctly. This not only saves time on our end but also enhances customer satisfaction."

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