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Opera Ballet Vlaanderen
Opera Ballet Vlaanderen
Opera Ballet Vlaanderen
Opera Ballet Vlaanderen
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
Hospitality
Hospitality
Hospitality
"We aim to offer a wide range of payment options to provide the best customer experience possible."
"We aim to offer a wide range of payment options to provide the best customer experience possible."
"We aim to offer a wide range of payment options to provide the best customer experience possible."
"We aim to offer a wide range of payment options to provide the best customer experience possible."
Lore Van de Meutter, Hoofd Hospitality & Publieksbeleving @OBV
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
We spoke with Lore Van de Meutter, Head of Hospitality and Audience Experience at OBV, and Frauke Van der Stichelen, Senior Customer Success Manager at Mollie, about the challenges faced by this cultural powerhouse and how Mollie solves them
The challenge
Opera Ballet Vlaanderen hosts opera, ballet, concerts, and musical theatre performances at their venues in Antwerp and Ghent, as well as other locations across Belgium.
Visitors purchase tickets and subscriptions at physical box offices and online. During performances, guests can buy drinks and snacks using cash or cards. OBV also sells programme booklets and accepts donations from visitors.
Until recently, OBV managed payments through three different providers. This made their accounting processes very complex. They had to use separate reports, varied commission structures, and multiple VAT systems.
Wanting to increase efficiency, OBV searched for a unified payment solution.
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
We spoke with Lore Van de Meutter, Head of Hospitality and Audience Experience at OBV, and Frauke Van der Stichelen, Senior Customer Success Manager at Mollie, about the challenges faced by this cultural powerhouse and how Mollie solves them
The challenge
Opera Ballet Vlaanderen hosts opera, ballet, concerts, and musical theatre performances at their venues in Antwerp and Ghent, as well as other locations across Belgium.
Visitors purchase tickets and subscriptions at physical box offices and online. During performances, guests can buy drinks and snacks using cash or cards. OBV also sells programme booklets and accepts donations from visitors.
Until recently, OBV managed payments through three different providers. This made their accounting processes very complex. They had to use separate reports, varied commission structures, and multiple VAT systems.
Wanting to increase efficiency, OBV searched for a unified payment solution.
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
We spoke with Lore Van de Meutter, Head of Hospitality and Audience Experience at OBV, and Frauke Van der Stichelen, Senior Customer Success Manager at Mollie, about the challenges faced by this cultural powerhouse and how Mollie solves them
The challenge
Opera Ballet Vlaanderen hosts opera, ballet, concerts, and musical theatre performances at their venues in Antwerp and Ghent, as well as other locations across Belgium.
Visitors purchase tickets and subscriptions at physical box offices and online. During performances, guests can buy drinks and snacks using cash or cards. OBV also sells programme booklets and accepts donations from visitors.
Until recently, OBV managed payments through three different providers. This made their accounting processes very complex. They had to use separate reports, varied commission structures, and multiple VAT systems.
Wanting to increase efficiency, OBV searched for a unified payment solution.
Opera Ballet Vlaanderen (OBV) centralised their payment processing with Mollie to improve customer experience and efficiency across the business.
We spoke with Lore Van de Meutter, Head of Hospitality and Audience Experience at OBV, and Frauke Van der Stichelen, Senior Customer Success Manager at Mollie, about the challenges faced by this cultural powerhouse and how Mollie solves them
The challenge
Opera Ballet Vlaanderen hosts opera, ballet, concerts, and musical theatre performances at their venues in Antwerp and Ghent, as well as other locations across Belgium.
Visitors purchase tickets and subscriptions at physical box offices and online. During performances, guests can buy drinks and snacks using cash or cards. OBV also sells programme booklets and accepts donations from visitors.
Until recently, OBV managed payments through three different providers. This made their accounting processes very complex. They had to use separate reports, varied commission structures, and multiple VAT systems.
Wanting to increase efficiency, OBV searched for a unified payment solution.
The solution
Mollie provided the comprehensive solution OBV needed – a single platform that streamlines and simplifies every payment process.
"Given our diverse activities and locations, payment processing was complex," says Lore. "Managing three providers meant spending countless hours reconciling accounts each month. Centralising payments with Mollie allows us to easily allocate and consolidate all revenue."
Here's how OBV leverages Mollie's products:
More than 25 payment methods with Mollie
One reason OBV chose Mollie was that they needed a solution that helps them offer leading and local payment methods to their customers.
After integrating Mollie's payment solution, OBV instantly had access to a much bigger range of payment methods. Their customers can now purchase subscriptions and tickets using Mastercard, Visa, American Express, Bancontact, iDEAL, and more.
"We aim to offer a wide range of payment options to provide the best customer experience possible,” Lore explains.
In-person payments with Mollie Terminal
OBV also needs to offer their visitors in-person payments. But they found it difficult to find a solution which suited their needs.
"In our box offices and foyers, people often pay with cards. So payment terminals are an essential part of our payment ecosystem,” Lore explains. “Previously, we had the problem that the terminals were in a fixed location and could only be used in a specific ticket office or bar.”
Thanks to the Mollie Terminal's mobile connectivity, via 4G and wifi, OBV can now deploy their payment terminals anywhere, offering more flexibility.
“We can easily distinguish between payments made at a ticket office or at a bar, which helps us to correctly apply different VAT systems,” Lore adds.
Payment Links and QR codes
With Mollie, OBV can also accept payments through Payment Links and QR codes. These can be created, customised, and centralised via the Mollie Dashboard, making them easy to add to reporting for accounting and reconciliation.
"When new payment methods become available, we can activate them in just a few clicks," Lore says. “We did this recently to facilitate donations via QR codes.”
More than 120+ tech integrations
OBV say they also love that Mollie offers a range of integrations with service providers. For example, they use Mollie’s integration with ticketing company Tixly to offer flexible, user-friendly ticket sales.
An all-in-one dashboard
The Mollie Dashboard centralises all payments – whether via terminal, online, or QR code – in one place. This helps OBV to quickly create reports and share them with their team.
"Mollie’s dashboard makes reporting uniform and super simple when we’re doing our accounts,” Lore explains. “This helps us save so much time."
The solution
Mollie provided the comprehensive solution OBV needed – a single platform that streamlines and simplifies every payment process.
"Given our diverse activities and locations, payment processing was complex," says Lore. "Managing three providers meant spending countless hours reconciling accounts each month. Centralising payments with Mollie allows us to easily allocate and consolidate all revenue."
Here's how OBV leverages Mollie's products:
More than 25 payment methods with Mollie
One reason OBV chose Mollie was that they needed a solution that helps them offer leading and local payment methods to their customers.
After integrating Mollie's payment solution, OBV instantly had access to a much bigger range of payment methods. Their customers can now purchase subscriptions and tickets using Mastercard, Visa, American Express, Bancontact, iDEAL, and more.
"We aim to offer a wide range of payment options to provide the best customer experience possible,” Lore explains.
In-person payments with Mollie Terminal
OBV also needs to offer their visitors in-person payments. But they found it difficult to find a solution which suited their needs.
"In our box offices and foyers, people often pay with cards. So payment terminals are an essential part of our payment ecosystem,” Lore explains. “Previously, we had the problem that the terminals were in a fixed location and could only be used in a specific ticket office or bar.”
Thanks to the Mollie Terminal's mobile connectivity, via 4G and wifi, OBV can now deploy their payment terminals anywhere, offering more flexibility.
“We can easily distinguish between payments made at a ticket office or at a bar, which helps us to correctly apply different VAT systems,” Lore adds.
Payment Links and QR codes
With Mollie, OBV can also accept payments through Payment Links and QR codes. These can be created, customised, and centralised via the Mollie Dashboard, making them easy to add to reporting for accounting and reconciliation.
"When new payment methods become available, we can activate them in just a few clicks," Lore says. “We did this recently to facilitate donations via QR codes.”
More than 120+ tech integrations
OBV say they also love that Mollie offers a range of integrations with service providers. For example, they use Mollie’s integration with ticketing company Tixly to offer flexible, user-friendly ticket sales.
An all-in-one dashboard
The Mollie Dashboard centralises all payments – whether via terminal, online, or QR code – in one place. This helps OBV to quickly create reports and share them with their team.
"Mollie’s dashboard makes reporting uniform and super simple when we’re doing our accounts,” Lore explains. “This helps us save so much time."
The solution
Mollie provided the comprehensive solution OBV needed – a single platform that streamlines and simplifies every payment process.
"Given our diverse activities and locations, payment processing was complex," says Lore. "Managing three providers meant spending countless hours reconciling accounts each month. Centralising payments with Mollie allows us to easily allocate and consolidate all revenue."
Here's how OBV leverages Mollie's products:
More than 25 payment methods with Mollie
One reason OBV chose Mollie was that they needed a solution that helps them offer leading and local payment methods to their customers.
After integrating Mollie's payment solution, OBV instantly had access to a much bigger range of payment methods. Their customers can now purchase subscriptions and tickets using Mastercard, Visa, American Express, Bancontact, iDEAL, and more.
"We aim to offer a wide range of payment options to provide the best customer experience possible,” Lore explains.
In-person payments with Mollie Terminal
OBV also needs to offer their visitors in-person payments. But they found it difficult to find a solution which suited their needs.
"In our box offices and foyers, people often pay with cards. So payment terminals are an essential part of our payment ecosystem,” Lore explains. “Previously, we had the problem that the terminals were in a fixed location and could only be used in a specific ticket office or bar.”
Thanks to the Mollie Terminal's mobile connectivity, via 4G and wifi, OBV can now deploy their payment terminals anywhere, offering more flexibility.
“We can easily distinguish between payments made at a ticket office or at a bar, which helps us to correctly apply different VAT systems,” Lore adds.
Payment Links and QR codes
With Mollie, OBV can also accept payments through Payment Links and QR codes. These can be created, customised, and centralised via the Mollie Dashboard, making them easy to add to reporting for accounting and reconciliation.
"When new payment methods become available, we can activate them in just a few clicks," Lore says. “We did this recently to facilitate donations via QR codes.”
More than 120+ tech integrations
OBV say they also love that Mollie offers a range of integrations with service providers. For example, they use Mollie’s integration with ticketing company Tixly to offer flexible, user-friendly ticket sales.
An all-in-one dashboard
The Mollie Dashboard centralises all payments – whether via terminal, online, or QR code – in one place. This helps OBV to quickly create reports and share them with their team.
"Mollie’s dashboard makes reporting uniform and super simple when we’re doing our accounts,” Lore explains. “This helps us save so much time."
The solution
Mollie provided the comprehensive solution OBV needed – a single platform that streamlines and simplifies every payment process.
"Given our diverse activities and locations, payment processing was complex," says Lore. "Managing three providers meant spending countless hours reconciling accounts each month. Centralising payments with Mollie allows us to easily allocate and consolidate all revenue."
Here's how OBV leverages Mollie's products:
More than 25 payment methods with Mollie
One reason OBV chose Mollie was that they needed a solution that helps them offer leading and local payment methods to their customers.
After integrating Mollie's payment solution, OBV instantly had access to a much bigger range of payment methods. Their customers can now purchase subscriptions and tickets using Mastercard, Visa, American Express, Bancontact, iDEAL, and more.
"We aim to offer a wide range of payment options to provide the best customer experience possible,” Lore explains.
In-person payments with Mollie Terminal
OBV also needs to offer their visitors in-person payments. But they found it difficult to find a solution which suited their needs.
"In our box offices and foyers, people often pay with cards. So payment terminals are an essential part of our payment ecosystem,” Lore explains. “Previously, we had the problem that the terminals were in a fixed location and could only be used in a specific ticket office or bar.”
Thanks to the Mollie Terminal's mobile connectivity, via 4G and wifi, OBV can now deploy their payment terminals anywhere, offering more flexibility.
“We can easily distinguish between payments made at a ticket office or at a bar, which helps us to correctly apply different VAT systems,” Lore adds.
Payment Links and QR codes
With Mollie, OBV can also accept payments through Payment Links and QR codes. These can be created, customised, and centralised via the Mollie Dashboard, making them easy to add to reporting for accounting and reconciliation.
"When new payment methods become available, we can activate them in just a few clicks," Lore says. “We did this recently to facilitate donations via QR codes.”
More than 120+ tech integrations
OBV say they also love that Mollie offers a range of integrations with service providers. For example, they use Mollie’s integration with ticketing company Tixly to offer flexible, user-friendly ticket sales.
An all-in-one dashboard
The Mollie Dashboard centralises all payments – whether via terminal, online, or QR code – in one place. This helps OBV to quickly create reports and share them with their team.
"Mollie’s dashboard makes reporting uniform and super simple when we’re doing our accounts,” Lore explains. “This helps us save so much time."
A partnership built for future success
OBV say they have made huge efficiency improvements with Mollie. And they’re now assessing further opportunities to level up their payment systems. The suggestions on how they can improve come from their dedicated Mollie Customer Success Manager, Frauke Van der Stichelen, and include using kiosk payments to streamline sales during intervals and buy now, pay later options for more flexible subscription payments.
The fact that Mollie has a local Belgium team ensures they can access support in their native language and get tailored service offerings. "Mollie's understanding of our needs through regular contact has been invaluable," Lore adds.
"Our mission is to make money management effortless across Europe,” says Frauke Van der Stichelen. “We’re doing that by creating simplified payment solutions and continuously adding new services: invoicing, fraud detection and prevention tooling, and innovative financing solutions."
Thanks to Mollie, OBV has optimised internal processes, improved customer experience, and is always ready to take advantage of new payment innovations.
Ready to transform your payment processes?
Want more insight into how Mollie can support your business? Talk to our team about how we can help you sell more, reduce costs, and save time.
A partnership built for future success
OBV say they have made huge efficiency improvements with Mollie. And they’re now assessing further opportunities to level up their payment systems. The suggestions on how they can improve come from their dedicated Mollie Customer Success Manager, Frauke Van der Stichelen, and include using kiosk payments to streamline sales during intervals and buy now, pay later options for more flexible subscription payments.
The fact that Mollie has a local Belgium team ensures they can access support in their native language and get tailored service offerings. "Mollie's understanding of our needs through regular contact has been invaluable," Lore adds.
"Our mission is to make money management effortless across Europe,” says Frauke Van der Stichelen. “We’re doing that by creating simplified payment solutions and continuously adding new services: invoicing, fraud detection and prevention tooling, and innovative financing solutions."
Thanks to Mollie, OBV has optimised internal processes, improved customer experience, and is always ready to take advantage of new payment innovations.
Ready to transform your payment processes?
Want more insight into how Mollie can support your business? Talk to our team about how we can help you sell more, reduce costs, and save time.
A partnership built for future success
OBV say they have made huge efficiency improvements with Mollie. And they’re now assessing further opportunities to level up their payment systems. The suggestions on how they can improve come from their dedicated Mollie Customer Success Manager, Frauke Van der Stichelen, and include using kiosk payments to streamline sales during intervals and buy now, pay later options for more flexible subscription payments.
The fact that Mollie has a local Belgium team ensures they can access support in their native language and get tailored service offerings. "Mollie's understanding of our needs through regular contact has been invaluable," Lore adds.
"Our mission is to make money management effortless across Europe,” says Frauke Van der Stichelen. “We’re doing that by creating simplified payment solutions and continuously adding new services: invoicing, fraud detection and prevention tooling, and innovative financing solutions."
Thanks to Mollie, OBV has optimised internal processes, improved customer experience, and is always ready to take advantage of new payment innovations.
Ready to transform your payment processes?
Want more insight into how Mollie can support your business? Talk to our team about how we can help you sell more, reduce costs, and save time.
A partnership built for future success
OBV say they have made huge efficiency improvements with Mollie. And they’re now assessing further opportunities to level up their payment systems. The suggestions on how they can improve come from their dedicated Mollie Customer Success Manager, Frauke Van der Stichelen, and include using kiosk payments to streamline sales during intervals and buy now, pay later options for more flexible subscription payments.
The fact that Mollie has a local Belgium team ensures they can access support in their native language and get tailored service offerings. "Mollie's understanding of our needs through regular contact has been invaluable," Lore adds.
"Our mission is to make money management effortless across Europe,” says Frauke Van der Stichelen. “We’re doing that by creating simplified payment solutions and continuously adding new services: invoicing, fraud detection and prevention tooling, and innovative financing solutions."
Thanks to Mollie, OBV has optimised internal processes, improved customer experience, and is always ready to take advantage of new payment innovations.
Ready to transform your payment processes?
Want more insight into how Mollie can support your business? Talk to our team about how we can help you sell more, reduce costs, and save time.
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Drive revenue, reduce costs, and manage funds with Mollie.
Simplify payments and money management
Drive revenue, reduce costs, and manage funds with Mollie.
Simplify payments and money management
Whether you want to grow internationally or focus on a specific market, everything is possible. Mollie supports all known payment methods, so you can grow your business regardless of location.