De Frietschap

De Frietschap

De Frietschap

De Frietschap

De Frietschap in Ghent started online ordering and payment through a payment platform back in 2017. Now, you can also order your fries through a kiosk in the chip shop.

De Frietschap in Ghent started online ordering and payment through a payment platform back in 2017. Now, you can also order your fries through a kiosk in the chip shop.

Hospitality

Partner:Agency

"Thanks to online ordering and payment, we save time. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

"Thanks to online ordering and payment, we save time. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

"Thanks to online ordering and payment, we save time. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

"Thanks to online ordering and payment, we save time. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

Sam Zahedi, owner of De Frietschap

Craving fries? Then you must visit De Frietschap in Ghent. Because owners Sam Zahedi, Dimitry Vereecke, and Tim Roelandt promise the best fries in the city. A promise that they seem to be keeping, judging by their success. The friends opened their first establishment on Brugsesteenweg in 2016, and just two years later, their second one on Rooigemlaan. From the start, they've been using an online ordering platform and a kiosk, powered by technology from one2three and Mollie. Efficient, especially during busy times.

De Frietschap is a clever play on words, highlighting the strong friendship of the three operators. The men met as student workers in a chip shop in Ghent and stuck around even after their studies. When the chip shop closed, the idea of running their own chip shop quickly came to mind.

Craving fries? Then you must visit De Frietschap in Ghent. Because owners Sam Zahedi, Dimitry Vereecke, and Tim Roelandt promise the best fries in the city. A promise that they seem to be keeping, judging by their success. The friends opened their first establishment on Brugsesteenweg in 2016, and just two years later, their second one on Rooigemlaan. From the start, they've been using an online ordering platform and a kiosk, powered by technology from one2three and Mollie. Efficient, especially during busy times.

De Frietschap is a clever play on words, highlighting the strong friendship of the three operators. The men met as student workers in a chip shop in Ghent and stuck around even after their studies. When the chip shop closed, the idea of running their own chip shop quickly came to mind.

Craving fries? Then you must visit De Frietschap in Ghent. Because owners Sam Zahedi, Dimitry Vereecke, and Tim Roelandt promise the best fries in the city. A promise that they seem to be keeping, judging by their success. The friends opened their first establishment on Brugsesteenweg in 2016, and just two years later, their second one on Rooigemlaan. From the start, they've been using an online ordering platform and a kiosk, powered by technology from one2three and Mollie. Efficient, especially during busy times.

De Frietschap is a clever play on words, highlighting the strong friendship of the three operators. The men met as student workers in a chip shop in Ghent and stuck around even after their studies. When the chip shop closed, the idea of running their own chip shop quickly came to mind.

Craving fries? Then you must visit De Frietschap in Ghent. Because owners Sam Zahedi, Dimitry Vereecke, and Tim Roelandt promise the best fries in the city. A promise that they seem to be keeping, judging by their success. The friends opened their first establishment on Brugsesteenweg in 2016, and just two years later, their second one on Rooigemlaan. From the start, they've been using an online ordering platform and a kiosk, powered by technology from one2three and Mollie. Efficient, especially during busy times.

De Frietschap is a clever play on words, highlighting the strong friendship of the three operators. The men met as student workers in a chip shop in Ghent and stuck around even after their studies. When the chip shop closed, the idea of running their own chip shop quickly came to mind.

"For us, it was clear in 2017 that online ordering and payment would be important. We saw the benefits ourselves: smooth for the customer, efficient for us."

Sam Zahedi, owner of De Frietschap

The ecological chip shop

However, the trio didn't intend to start "just" a chip shop. They had more ambition. "Just frying chips and that's it? That was not for us. We felt it was important to go a step further and think about how we could make the highest quality preparations in the most ecological way," says Sam. For dishes like stew, the men source their meat from a local butcher. "We buy as locally as possible. It's more ecological and fresher. Of course, in a chip shop, you have a lot of frozen products, which you can't avoid. But even then, we make sure they don't come from the other side of Europe."

All employees of De Frietschap live nearby, avoiding long car rides to work. "Better for the environment and just nice that it's neighbors helping out in the chip shop," he says. De Frietschap also only delivers orders using electric scooters or bikes. "All small things," says Sam. "But in our opinion, they make a big difference." That's not all: Sam, Dimitry, and Tim use as little plastic as possible in their two establishments and get half of their electricity from solar panels. Last but not least, De Frietschap collaborates with Too Good To Go for their food surplus, preventing food waste.

The ecological chip shop

However, the trio didn't intend to start "just" a chip shop. They had more ambition. "Just frying chips and that's it? That was not for us. We felt it was important to go a step further and think about how we could make the highest quality preparations in the most ecological way," says Sam. For dishes like stew, the men source their meat from a local butcher. "We buy as locally as possible. It's more ecological and fresher. Of course, in a chip shop, you have a lot of frozen products, which you can't avoid. But even then, we make sure they don't come from the other side of Europe."

All employees of De Frietschap live nearby, avoiding long car rides to work. "Better for the environment and just nice that it's neighbors helping out in the chip shop," he says. De Frietschap also only delivers orders using electric scooters or bikes. "All small things," says Sam. "But in our opinion, they make a big difference." That's not all: Sam, Dimitry, and Tim use as little plastic as possible in their two establishments and get half of their electricity from solar panels. Last but not least, De Frietschap collaborates with Too Good To Go for their food surplus, preventing food waste.

The ecological chip shop

However, the trio didn't intend to start "just" a chip shop. They had more ambition. "Just frying chips and that's it? That was not for us. We felt it was important to go a step further and think about how we could make the highest quality preparations in the most ecological way," says Sam. For dishes like stew, the men source their meat from a local butcher. "We buy as locally as possible. It's more ecological and fresher. Of course, in a chip shop, you have a lot of frozen products, which you can't avoid. But even then, we make sure they don't come from the other side of Europe."

All employees of De Frietschap live nearby, avoiding long car rides to work. "Better for the environment and just nice that it's neighbors helping out in the chip shop," he says. De Frietschap also only delivers orders using electric scooters or bikes. "All small things," says Sam. "But in our opinion, they make a big difference." That's not all: Sam, Dimitry, and Tim use as little plastic as possible in their two establishments and get half of their electricity from solar panels. Last but not least, De Frietschap collaborates with Too Good To Go for their food surplus, preventing food waste.

The ecological chip shop

However, the trio didn't intend to start "just" a chip shop. They had more ambition. "Just frying chips and that's it? That was not for us. We felt it was important to go a step further and think about how we could make the highest quality preparations in the most ecological way," says Sam. For dishes like stew, the men source their meat from a local butcher. "We buy as locally as possible. It's more ecological and fresher. Of course, in a chip shop, you have a lot of frozen products, which you can't avoid. But even then, we make sure they don't come from the other side of Europe."

All employees of De Frietschap live nearby, avoiding long car rides to work. "Better for the environment and just nice that it's neighbors helping out in the chip shop," he says. De Frietschap also only delivers orders using electric scooters or bikes. "All small things," says Sam. "But in our opinion, they make a big difference." That's not all: Sam, Dimitry, and Tim use as little plastic as possible in their two establishments and get half of their electricity from solar panels. Last but not least, De Frietschap collaborates with Too Good To Go for their food surplus, preventing food waste.

Strong and stable system

Combine their ecological efforts with a gluten-free, vegan, and homemade range of specialties — the spit burger with warm ham, anyone? — and you understand why the chip shop is so popular among the people of Ghent. To serve all customers as smoothly as possible, De Frietschap uses an online ordering platform. "We started with that when our first establishment was open for a year," says Sam. "It was a bullseye — our customers quickly caught on, and it immediately became a habit." Now, order platforms are indispensable, but in 2017, De Frietschap was a trailblazer. "For us, it was clear then that online ordering and payment would be important. We saw the benefits ourselves: smooth for the customer, efficient for us. So we thought, 'the sooner we start, the easier the transition.'"

De Frietschap collaborates with one2three, which specializes in online platforms for hospitality businesses. "We chose them because they were the only ones who made it possible to communicate with end customers in different ways: via SMS, via email, and via push notifications," explains Sam. "One2three also has engineers in-house, ensuring that our feedback reaches the right people quickly, and improvements or innovations are implemented smoothly. As a result, they have a strong and stable system, which is indispensable when handling online orders."

Strong and stable system

Combine their ecological efforts with a gluten-free, vegan, and homemade range of specialties — the spit burger with warm ham, anyone? — and you understand why the chip shop is so popular among the people of Ghent. To serve all customers as smoothly as possible, De Frietschap uses an online ordering platform. "We started with that when our first establishment was open for a year," says Sam. "It was a bullseye — our customers quickly caught on, and it immediately became a habit." Now, order platforms are indispensable, but in 2017, De Frietschap was a trailblazer. "For us, it was clear then that online ordering and payment would be important. We saw the benefits ourselves: smooth for the customer, efficient for us. So we thought, 'the sooner we start, the easier the transition.'"

De Frietschap collaborates with one2three, which specializes in online platforms for hospitality businesses. "We chose them because they were the only ones who made it possible to communicate with end customers in different ways: via SMS, via email, and via push notifications," explains Sam. "One2three also has engineers in-house, ensuring that our feedback reaches the right people quickly, and improvements or innovations are implemented smoothly. As a result, they have a strong and stable system, which is indispensable when handling online orders."

Strong and stable system

Combine their ecological efforts with a gluten-free, vegan, and homemade range of specialties — the spit burger with warm ham, anyone? — and you understand why the chip shop is so popular among the people of Ghent. To serve all customers as smoothly as possible, De Frietschap uses an online ordering platform. "We started with that when our first establishment was open for a year," says Sam. "It was a bullseye — our customers quickly caught on, and it immediately became a habit." Now, order platforms are indispensable, but in 2017, De Frietschap was a trailblazer. "For us, it was clear then that online ordering and payment would be important. We saw the benefits ourselves: smooth for the customer, efficient for us. So we thought, 'the sooner we start, the easier the transition.'"

De Frietschap collaborates with one2three, which specializes in online platforms for hospitality businesses. "We chose them because they were the only ones who made it possible to communicate with end customers in different ways: via SMS, via email, and via push notifications," explains Sam. "One2three also has engineers in-house, ensuring that our feedback reaches the right people quickly, and improvements or innovations are implemented smoothly. As a result, they have a strong and stable system, which is indispensable when handling online orders."

Strong and stable system

Combine their ecological efforts with a gluten-free, vegan, and homemade range of specialties — the spit burger with warm ham, anyone? — and you understand why the chip shop is so popular among the people of Ghent. To serve all customers as smoothly as possible, De Frietschap uses an online ordering platform. "We started with that when our first establishment was open for a year," says Sam. "It was a bullseye — our customers quickly caught on, and it immediately became a habit." Now, order platforms are indispensable, but in 2017, De Frietschap was a trailblazer. "For us, it was clear then that online ordering and payment would be important. We saw the benefits ourselves: smooth for the customer, efficient for us. So we thought, 'the sooner we start, the easier the transition.'"

De Frietschap collaborates with one2three, which specializes in online platforms for hospitality businesses. "We chose them because they were the only ones who made it possible to communicate with end customers in different ways: via SMS, via email, and via push notifications," explains Sam. "One2three also has engineers in-house, ensuring that our feedback reaches the right people quickly, and improvements or innovations are implemented smoothly. As a result, they have a strong and stable system, which is indispensable when handling online orders."

"You only know you have a good partnership when something goes wrong. When there's a problem, Mollie will never hide behind excuses or counterarguments."

Sam Zahedi, owner of De Frietschap

99.95% up and running

Furthermore, De Frietschap combines Mollie's online payment solution with an offline implementation through a payment kiosk in the chip shop. Especially during the COVID-19 pandemic, this kiosk proved very useful. "We could minimize customer contact and still provide smooth ordering and payment," says Sam. But even now, the kiosk remains interesting because customers don't have to wait for an employee to take their order. "The customer sees all our products on the kiosk screen and can leisurely choose what they want to eat. They order and pay, and we see their choice come in the system immediately. It's more efficient for us, and the chance of errors in the order also decreases because we don't have to write anything down."

Those who want can still order in the traditional way. But Sam notices that customers like to order and pay online via the one2three platform, either at home or on the spot. These payments always go through Mollie. According to Peter Ryckaert, CCO of one2three, Mollie is the most logical choice. "Stability is obviously their biggest plus. People must be able to pay without the system blocking. But we all know that technology is not flawless, and if something does go wrong, it's important that the problem is quickly resolved."

Something Peter greatly appreciates about Mollie. Or in his words: "You only know you have a good partnership when something goes wrong. When there's a problem, Mollie will never hide behind excuses or counterarguments. They tackle it immediately and resolve it quickly. That's important for us, but certainly also for our end customers."

At De Frietschap, they also notice that Mollie is a steadfast and reliable payment system. "The first payment partner of one2three was less stable, so we're glad they switched to Mollie five years ago," says Sam. "Mollie is up and running 99.95% of the time, which is impressive for a complex technical payment system. Through the Mollie app, we can also track our turnover, refund payments when someone cancels an order, and check invoices. A nice bonus."

Chatting with customers

For Sam, Dimitry, and Tim, efficiency is crucial. "Every extra second comes in handy," he says. Quickly opening the app, repaying in a few clicks, or receiving online orders makes life easier for the owners of De Frietschap. "Through our omnichannel approach, customers can order in the way that's easiest for them — that's nice for them." But also for Sam and co because "we don't have to do anything to receive that order. It comes in automatically. That's time saved. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

99.95% up and running

Furthermore, De Frietschap combines Mollie's online payment solution with an offline implementation through a payment kiosk in the chip shop. Especially during the COVID-19 pandemic, this kiosk proved very useful. "We could minimize customer contact and still provide smooth ordering and payment," says Sam. But even now, the kiosk remains interesting because customers don't have to wait for an employee to take their order. "The customer sees all our products on the kiosk screen and can leisurely choose what they want to eat. They order and pay, and we see their choice come in the system immediately. It's more efficient for us, and the chance of errors in the order also decreases because we don't have to write anything down."

Those who want can still order in the traditional way. But Sam notices that customers like to order and pay online via the one2three platform, either at home or on the spot. These payments always go through Mollie. According to Peter Ryckaert, CCO of one2three, Mollie is the most logical choice. "Stability is obviously their biggest plus. People must be able to pay without the system blocking. But we all know that technology is not flawless, and if something does go wrong, it's important that the problem is quickly resolved."

Something Peter greatly appreciates about Mollie. Or in his words: "You only know you have a good partnership when something goes wrong. When there's a problem, Mollie will never hide behind excuses or counterarguments. They tackle it immediately and resolve it quickly. That's important for us, but certainly also for our end customers."

At De Frietschap, they also notice that Mollie is a steadfast and reliable payment system. "The first payment partner of one2three was less stable, so we're glad they switched to Mollie five years ago," says Sam. "Mollie is up and running 99.95% of the time, which is impressive for a complex technical payment system. Through the Mollie app, we can also track our turnover, refund payments when someone cancels an order, and check invoices. A nice bonus."

Chatting with customers

For Sam, Dimitry, and Tim, efficiency is crucial. "Every extra second comes in handy," he says. Quickly opening the app, repaying in a few clicks, or receiving online orders makes life easier for the owners of De Frietschap. "Through our omnichannel approach, customers can order in the way that's easiest for them — that's nice for them." But also for Sam and co because "we don't have to do anything to receive that order. It comes in automatically. That's time saved. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

99.95% up and running

Furthermore, De Frietschap combines Mollie's online payment solution with an offline implementation through a payment kiosk in the chip shop. Especially during the COVID-19 pandemic, this kiosk proved very useful. "We could minimize customer contact and still provide smooth ordering and payment," says Sam. But even now, the kiosk remains interesting because customers don't have to wait for an employee to take their order. "The customer sees all our products on the kiosk screen and can leisurely choose what they want to eat. They order and pay, and we see their choice come in the system immediately. It's more efficient for us, and the chance of errors in the order also decreases because we don't have to write anything down."

Those who want can still order in the traditional way. But Sam notices that customers like to order and pay online via the one2three platform, either at home or on the spot. These payments always go through Mollie. According to Peter Ryckaert, CCO of one2three, Mollie is the most logical choice. "Stability is obviously their biggest plus. People must be able to pay without the system blocking. But we all know that technology is not flawless, and if something does go wrong, it's important that the problem is quickly resolved."

Something Peter greatly appreciates about Mollie. Or in his words: "You only know you have a good partnership when something goes wrong. When there's a problem, Mollie will never hide behind excuses or counterarguments. They tackle it immediately and resolve it quickly. That's important for us, but certainly also for our end customers."

At De Frietschap, they also notice that Mollie is a steadfast and reliable payment system. "The first payment partner of one2three was less stable, so we're glad they switched to Mollie five years ago," says Sam. "Mollie is up and running 99.95% of the time, which is impressive for a complex technical payment system. Through the Mollie app, we can also track our turnover, refund payments when someone cancels an order, and check invoices. A nice bonus."

Chatting with customers

For Sam, Dimitry, and Tim, efficiency is crucial. "Every extra second comes in handy," he says. Quickly opening the app, repaying in a few clicks, or receiving online orders makes life easier for the owners of De Frietschap. "Through our omnichannel approach, customers can order in the way that's easiest for them — that's nice for them." But also for Sam and co because "we don't have to do anything to receive that order. It comes in automatically. That's time saved. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

99.95% up and running

Furthermore, De Frietschap combines Mollie's online payment solution with an offline implementation through a payment kiosk in the chip shop. Especially during the COVID-19 pandemic, this kiosk proved very useful. "We could minimize customer contact and still provide smooth ordering and payment," says Sam. But even now, the kiosk remains interesting because customers don't have to wait for an employee to take their order. "The customer sees all our products on the kiosk screen and can leisurely choose what they want to eat. They order and pay, and we see their choice come in the system immediately. It's more efficient for us, and the chance of errors in the order also decreases because we don't have to write anything down."

Those who want can still order in the traditional way. But Sam notices that customers like to order and pay online via the one2three platform, either at home or on the spot. These payments always go through Mollie. According to Peter Ryckaert, CCO of one2three, Mollie is the most logical choice. "Stability is obviously their biggest plus. People must be able to pay without the system blocking. But we all know that technology is not flawless, and if something does go wrong, it's important that the problem is quickly resolved."

Something Peter greatly appreciates about Mollie. Or in his words: "You only know you have a good partnership when something goes wrong. When there's a problem, Mollie will never hide behind excuses or counterarguments. They tackle it immediately and resolve it quickly. That's important for us, but certainly also for our end customers."

At De Frietschap, they also notice that Mollie is a steadfast and reliable payment system. "The first payment partner of one2three was less stable, so we're glad they switched to Mollie five years ago," says Sam. "Mollie is up and running 99.95% of the time, which is impressive for a complex technical payment system. Through the Mollie app, we can also track our turnover, refund payments when someone cancels an order, and check invoices. A nice bonus."

Chatting with customers

For Sam, Dimitry, and Tim, efficiency is crucial. "Every extra second comes in handy," he says. Quickly opening the app, repaying in a few clicks, or receiving online orders makes life easier for the owners of De Frietschap. "Through our omnichannel approach, customers can order in the way that's easiest for them — that's nice for them." But also for Sam and co because "we don't have to do anything to receive that order. It comes in automatically. That's time saved. Time that we can invest in baking the best fries in Ghent and having a chat with our customers."

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