How OrderBilly uses the Mollie Tap app to power user success

The challenge

The industry OrderBilly serves is under constant pressure. There are rising operational costs, staffing shortages, and growing expectations around service efficiency. This means that every touchpoint – especially ordering and payments – is critical to success.

But traditional payment terminals weren’t cutting it for the OrderBilly team. They’re expensive, clunky, and slow down service – especially at peak times.

For a lean 19-person team like OrderBilly, managing hardware distribution wasn’t an option. They wanted a software-first solution that would let their users accept payments anywhere – without turning OrderBilly into a shipping and logistics company, forced to stock, manage, and ship payment terminals every time a new customer came on board.

The answer? An adaptable, software-based approach with Mollie.
 

The solution

Enter the Mollie Tap app, which makes it easier for OrderBilly’s merchants to accept payments without having to buy additional hardware. Any device can now process contactless transactions, allowing businesses to accept payments with the devices they already own.

For OrderBilly, it’s the perfect fit. No terminals. No logistics. Just a fast, scalable way to get users live. All it takes is a quick download to their existing phone or tablet and they’re ready to take payments.

OrderBilly picked amongst their most forward-thinking customers to be the first to test the terminal app. With 15 devices in action, they saw instant impact: faster checkouts, fewer queues, smoother service.

It’s that easy. No terminals, no extra hardware, just secure, fast transactions.

Whether it’s a pop-up, a packed weekend, or a brand-new location, OrderBilly users can now start accepting payments in minutes. No terminals required.

“Merchants using Mollie’s Tap app rave about its transparency. Finally, everything is clearly visible in the dashboard across all devices, methods, offline ánd online” David Maertens- CEO, OrderBilly

The results

The Mollie Tap app made an immediate impact. With no need to source or ship hardware, OrderBilly’s users save on costs, speed up setup, and spend less time on admin – and more time delivering great service.

And contactless-only payments are a natural fit for Belgium and the Netherlands, where inserting cards is already feeling like payments built for another era. 

Flexibility is also key. Whether opening a new location or gearing up for a busy weekend, OrderBilly users can now activate payments in minutes.

In fact, one event company that uses OrderBilly experienced just what the Mollie Tap app can do. Why? Because after selling more tickets to one event than they expected, they realised they didn’t have enough payment terminals to handle the crowds. So, they called OrderBilly to help.

The fix? A quick run to the local electronics store for a few Android devices and some technical help from OrderBilly to get the Mollie Tap app up and running. In no time, the new devices were turned into payment terminals – saving the event from disaster.

Transparency is another big win. OrderBilly users can track every in-person and online transaction in real time through a single, clear dashboard – giving them complete control and visibility over their operations and revenue.

“What we like most about Connect is the split payouts feature we implemented for food courts. Connect eliminates the food court chaos of ordering from different vendors. Now, friends order together, pay effortlessly, and vendors get paid instantly – a win for everyone’s experience."David Maertens- CEO, OrderBilly

One standout feature? Split payouts. Perfect for food courts and shared spaces, it lets guests order from multiple vendors at once – with Mollie’s tech automatically splitting payouts and sending them on to each business. No complicated calculations or manual adjustments needed.

OrderBilly also uses Mollie Connect to monetise payments. Monetised payments help OrderBilly create a sustainable business model. Thanks to Mollie Connect, they can offer their customers fair pricing, based on the added value OrderBilly brings into their business. No matter the size of the business OrderBilly supports their growth.

Following a successful pilot, OrderBilly is now rolling out the Tap app to more users – delivering a powerful, embedded solution built to scale.

The future of in-person payments? It’s here – and it’s frictionless.

Find out more about the Mollie Tap app.