KoRo

KoRo

KoRo

Find out how Koro managed to scale their ecommerce business with the help of Mollie and Shopware. We spoke to founder Constantinos and Biggy Le, Head of Processes.

Find out how Koro managed to scale their ecommerce business with the help of Mollie and Shopware. We spoke to founder Constantinos and Biggy Le, Head of Processes.

Ecommerce

Partner:Webshop

"With Mollie, we have a simple solution for all local and international payment methods. This has enabled us to significantly increase our conversion rate."

"With Mollie, we have a simple solution for all local and international payment methods. This has enabled us to significantly increase our conversion rate."

"With Mollie, we have a simple solution for all local and international payment methods. This has enabled us to significantly increase our conversion rate."

"With Mollie, we have a simple solution for all local and international payment methods. This has enabled us to significantly increase our conversion rate."

Constantinos Calios, Founder of KoRo

Why KoRo would always choose Mollie again:

Sending food in large packages and being really successful with it? A golden idea from the online company KoRo, which is still a success today. We met founders Constantinos Calios and Biggy Le for an interview and found out why a lot has changed in the online world since the company was founded and why Mollie was the perfect solution for the Berlin start-up.

Why KoRo would always choose Mollie again:

Sending food in large packages and being really successful with it? A golden idea from the online company KoRo, which is still a success today. We met founders Constantinos Calios and Biggy Le for an interview and found out why a lot has changed in the online world since the company was founded and why Mollie was the perfect solution for the Berlin start-up.

Why KoRo would always choose Mollie again:

Sending food in large packages and being really successful with it? A golden idea from the online company KoRo, which is still a success today. We met founders Constantinos Calios and Biggy Le for an interview and found out why a lot has changed in the online world since the company was founded and why Mollie was the perfect solution for the Berlin start-up.

Why KoRo would always choose Mollie again:

Sending food in large packages and being really successful with it? A golden idea from the online company KoRo, which is still a success today. We met founders Constantinos Calios and Biggy Le for an interview and found out why a lot has changed in the online world since the company was founded and why Mollie was the perfect solution for the Berlin start-up.

"We were able to save on personnel costs with Mollie. Despite increasing turnover, our complaint rate has fallen."

Biggy Le. Head of Processes @ KoRo

Kick-off 2014 - with Shopware and lots of experiments

The Berlin-based company KoRo was founded in 2014 and has grown steadily since then. The business idea is very simple and yet very few companies have implemented it to date. "We are a better-for-you brand, offering large packaging and cutting out the middleman. This allows us to find suppliers directly and import our products easily," explains Constantinos in an interview. The company started out with a handful of products and simply tried buying bulk packs directly from the manufacturer and delivering them directly to the end customer. It certainly worked. KoRo now has a range of around 1,400 products - the company started out with just 20 items.

Back then, he says, many things were still very different in e-commerce. In conversation, he remembers fundamental questions: How do you go about it? Do I use a store system or no store system? How can I send orders from A to B? "We just got started and saw what happened," he says. The company opted for Shopware when it was founded and has remained loyal to the store system to this day. "We needed a store system with which we could display our products well. Shopware was able to do exactly that for us, we could play around with it and create shopping worlds. We were looking for a store system that we could work with in the long term and found it with Shopware," says the founder.

Kick-off 2014 - with Shopware and lots of experiments

The Berlin-based company KoRo was founded in 2014 and has grown steadily since then. The business idea is very simple and yet very few companies have implemented it to date. "We are a better-for-you brand, offering large packaging and cutting out the middleman. This allows us to find suppliers directly and import our products easily," explains Constantinos in an interview. The company started out with a handful of products and simply tried buying bulk packs directly from the manufacturer and delivering them directly to the end customer. It certainly worked. KoRo now has a range of around 1,400 products - the company started out with just 20 items.

Back then, he says, many things were still very different in e-commerce. In conversation, he remembers fundamental questions: How do you go about it? Do I use a store system or no store system? How can I send orders from A to B? "We just got started and saw what happened," he says. The company opted for Shopware when it was founded and has remained loyal to the store system to this day. "We needed a store system with which we could display our products well. Shopware was able to do exactly that for us, we could play around with it and create shopping worlds. We were looking for a store system that we could work with in the long term and found it with Shopware," says the founder.

Kick-off 2014 - with Shopware and lots of experiments

The Berlin-based company KoRo was founded in 2014 and has grown steadily since then. The business idea is very simple and yet very few companies have implemented it to date. "We are a better-for-you brand, offering large packaging and cutting out the middleman. This allows us to find suppliers directly and import our products easily," explains Constantinos in an interview. The company started out with a handful of products and simply tried buying bulk packs directly from the manufacturer and delivering them directly to the end customer. It certainly worked. KoRo now has a range of around 1,400 products - the company started out with just 20 items.

Back then, he says, many things were still very different in e-commerce. In conversation, he remembers fundamental questions: How do you go about it? Do I use a store system or no store system? How can I send orders from A to B? "We just got started and saw what happened," he says. The company opted for Shopware when it was founded and has remained loyal to the store system to this day. "We needed a store system with which we could display our products well. Shopware was able to do exactly that for us, we could play around with it and create shopping worlds. We were looking for a store system that we could work with in the long term and found it with Shopware," says the founder.

Kick-off 2014 - with Shopware and lots of experiments

The Berlin-based company KoRo was founded in 2014 and has grown steadily since then. The business idea is very simple and yet very few companies have implemented it to date. "We are a better-for-you brand, offering large packaging and cutting out the middleman. This allows us to find suppliers directly and import our products easily," explains Constantinos in an interview. The company started out with a handful of products and simply tried buying bulk packs directly from the manufacturer and delivering them directly to the end customer. It certainly worked. KoRo now has a range of around 1,400 products - the company started out with just 20 items.

Back then, he says, many things were still very different in e-commerce. In conversation, he remembers fundamental questions: How do you go about it? Do I use a store system or no store system? How can I send orders from A to B? "We just got started and saw what happened," he says. The company opted for Shopware when it was founded and has remained loyal to the store system to this day. "We needed a store system with which we could display our products well. Shopware was able to do exactly that for us, we could play around with it and create shopping worlds. We were looking for a store system that we could work with in the long term and found it with Shopware," says the founder.

Internationalization only with a local approach - and with Mollie

How does a company from Berlin manage to successfully sell nuts, spreads and other foods internationally? Quite simply: with an online store that also works well in neighboring German countries with its options and payment methods. Efficiency in particular is extremely important for the Berlin-based company when it comes to internationalization. For this reason alone, KoRo decided not to launch different online stores for different countries, but to redefine the existing mother ship with suitable language settings and adapted payment methods. And it is precisely for this reason that the successful company has been a satisfied Mollie customer ever since.

"With Mollie, we have a kind of omnichannel platform that allows us to easily handle everything on one page, and that was one of the biggest strengths we saw with Mollie," explains Constantinos. Whereas before using Mollie, KoRo had to process all common payment methods via individual channels and each refund went through the respective account, with Mollie it was just a few clicks via a central dashboard.

With Mollie, everything comes from a single source. We have a proper white label solution here, all payment methods are available and it's easy to use, simple to switch on and off and we have a very simple way to enter our customer data. In addition, credit card payments, for example, are checked quickly," says the KoRo founder. Today, KoRo's international team alone has 60 employees who look after the individual countries.

Internationalization only with a local approach - and with Mollie

How does a company from Berlin manage to successfully sell nuts, spreads and other foods internationally? Quite simply: with an online store that also works well in neighboring German countries with its options and payment methods. Efficiency in particular is extremely important for the Berlin-based company when it comes to internationalization. For this reason alone, KoRo decided not to launch different online stores for different countries, but to redefine the existing mother ship with suitable language settings and adapted payment methods. And it is precisely for this reason that the successful company has been a satisfied Mollie customer ever since.

"With Mollie, we have a kind of omnichannel platform that allows us to easily handle everything on one page, and that was one of the biggest strengths we saw with Mollie," explains Constantinos. Whereas before using Mollie, KoRo had to process all common payment methods via individual channels and each refund went through the respective account, with Mollie it was just a few clicks via a central dashboard.

With Mollie, everything comes from a single source. We have a proper white label solution here, all payment methods are available and it's easy to use, simple to switch on and off and we have a very simple way to enter our customer data. In addition, credit card payments, for example, are checked quickly," says the KoRo founder. Today, KoRo's international team alone has 60 employees who look after the individual countries.

Internationalization only with a local approach - and with Mollie

How does a company from Berlin manage to successfully sell nuts, spreads and other foods internationally? Quite simply: with an online store that also works well in neighboring German countries with its options and payment methods. Efficiency in particular is extremely important for the Berlin-based company when it comes to internationalization. For this reason alone, KoRo decided not to launch different online stores for different countries, but to redefine the existing mother ship with suitable language settings and adapted payment methods. And it is precisely for this reason that the successful company has been a satisfied Mollie customer ever since.

"With Mollie, we have a kind of omnichannel platform that allows us to easily handle everything on one page, and that was one of the biggest strengths we saw with Mollie," explains Constantinos. Whereas before using Mollie, KoRo had to process all common payment methods via individual channels and each refund went through the respective account, with Mollie it was just a few clicks via a central dashboard.

With Mollie, everything comes from a single source. We have a proper white label solution here, all payment methods are available and it's easy to use, simple to switch on and off and we have a very simple way to enter our customer data. In addition, credit card payments, for example, are checked quickly," says the KoRo founder. Today, KoRo's international team alone has 60 employees who look after the individual countries.

Internationalization only with a local approach - and with Mollie

How does a company from Berlin manage to successfully sell nuts, spreads and other foods internationally? Quite simply: with an online store that also works well in neighboring German countries with its options and payment methods. Efficiency in particular is extremely important for the Berlin-based company when it comes to internationalization. For this reason alone, KoRo decided not to launch different online stores for different countries, but to redefine the existing mother ship with suitable language settings and adapted payment methods. And it is precisely for this reason that the successful company has been a satisfied Mollie customer ever since.

"With Mollie, we have a kind of omnichannel platform that allows us to easily handle everything on one page, and that was one of the biggest strengths we saw with Mollie," explains Constantinos. Whereas before using Mollie, KoRo had to process all common payment methods via individual channels and each refund went through the respective account, with Mollie it was just a few clicks via a central dashboard.

With Mollie, everything comes from a single source. We have a proper white label solution here, all payment methods are available and it's easy to use, simple to switch on and off and we have a very simple way to enter our customer data. In addition, credit card payments, for example, are checked quickly," says the KoRo founder. Today, KoRo's international team alone has 60 employees who look after the individual countries.

International payment methods and transaction costs that remain the same

Online entrepreneurs thinking about expansion often assume that costs will rise. But this was not the case for KoRo. By integrating Mollie, the company was not only able to integrate internationally popular payment methods into the Mollie checkout, but also keep transaction costs low. "We no longer have several providers, but one provider from a single source, on one platform. This allows us to plan more transparently and calculate prices better," explains Constantinos in the interview.

A checkout that simply works

Constantinos Calios is well aware that payments need to be simple for customers. That's why the company has worked intensively on the checkout. How do you manage to keep the effort for customers to a minimum? To have as few clicks as possible and still create a secure payment environment at the end? "We take a very close look at this and think carefully about where we lose people. For us, it's usually the payment process where people drop out. There are several reasons for this: Either they don't feel like entering data or the payment methods that are particularly important aren't available," he says. Another reason why the start-up opted for Mollie. Today, KoRo customers have the feeling that payments in the online store work and that there are no dubious clicks at any point. Payments simply work at KoRo.

Fewer complaints, fewer chargebacks, less effort

With increasing turnover and a constantly growing customer base, the workload in the payment environment also increases. Customer service has to deal with a higher number of messages, chargebacks and an effort that first has to be managed. This is where it is particularly important for a company like KoRo to have a partner at its side who can take some of the work off the team's hands. "With Mollie, we have fewer chargebacks. At the same time, chargebacks are easier because monitoring and factoring are already running in the background," explains Constantinos. But that's not the only advantage. Mollie's functioning checkout also leads to a better customer experience that works across borders.

International payment methods and transaction costs that remain the same

Online entrepreneurs thinking about expansion often assume that costs will rise. But this was not the case for KoRo. By integrating Mollie, the company was not only able to integrate internationally popular payment methods into the Mollie checkout, but also keep transaction costs low. "We no longer have several providers, but one provider from a single source, on one platform. This allows us to plan more transparently and calculate prices better," explains Constantinos in the interview.

A checkout that simply works

Constantinos Calios is well aware that payments need to be simple for customers. That's why the company has worked intensively on the checkout. How do you manage to keep the effort for customers to a minimum? To have as few clicks as possible and still create a secure payment environment at the end? "We take a very close look at this and think carefully about where we lose people. For us, it's usually the payment process where people drop out. There are several reasons for this: Either they don't feel like entering data or the payment methods that are particularly important aren't available," he says. Another reason why the start-up opted for Mollie. Today, KoRo customers have the feeling that payments in the online store work and that there are no dubious clicks at any point. Payments simply work at KoRo.

Fewer complaints, fewer chargebacks, less effort

With increasing turnover and a constantly growing customer base, the workload in the payment environment also increases. Customer service has to deal with a higher number of messages, chargebacks and an effort that first has to be managed. This is where it is particularly important for a company like KoRo to have a partner at its side who can take some of the work off the team's hands. "With Mollie, we have fewer chargebacks. At the same time, chargebacks are easier because monitoring and factoring are already running in the background," explains Constantinos. But that's not the only advantage. Mollie's functioning checkout also leads to a better customer experience that works across borders.

International payment methods and transaction costs that remain the same

Online entrepreneurs thinking about expansion often assume that costs will rise. But this was not the case for KoRo. By integrating Mollie, the company was not only able to integrate internationally popular payment methods into the Mollie checkout, but also keep transaction costs low. "We no longer have several providers, but one provider from a single source, on one platform. This allows us to plan more transparently and calculate prices better," explains Constantinos in the interview.

A checkout that simply works

Constantinos Calios is well aware that payments need to be simple for customers. That's why the company has worked intensively on the checkout. How do you manage to keep the effort for customers to a minimum? To have as few clicks as possible and still create a secure payment environment at the end? "We take a very close look at this and think carefully about where we lose people. For us, it's usually the payment process where people drop out. There are several reasons for this: Either they don't feel like entering data or the payment methods that are particularly important aren't available," he says. Another reason why the start-up opted for Mollie. Today, KoRo customers have the feeling that payments in the online store work and that there are no dubious clicks at any point. Payments simply work at KoRo.

Fewer complaints, fewer chargebacks, less effort

With increasing turnover and a constantly growing customer base, the workload in the payment environment also increases. Customer service has to deal with a higher number of messages, chargebacks and an effort that first has to be managed. This is where it is particularly important for a company like KoRo to have a partner at its side who can take some of the work off the team's hands. "With Mollie, we have fewer chargebacks. At the same time, chargebacks are easier because monitoring and factoring are already running in the background," explains Constantinos. But that's not the only advantage. Mollie's functioning checkout also leads to a better customer experience that works across borders.

International payment methods and transaction costs that remain the same

Online entrepreneurs thinking about expansion often assume that costs will rise. But this was not the case for KoRo. By integrating Mollie, the company was not only able to integrate internationally popular payment methods into the Mollie checkout, but also keep transaction costs low. "We no longer have several providers, but one provider from a single source, on one platform. This allows us to plan more transparently and calculate prices better," explains Constantinos in the interview.

A checkout that simply works

Constantinos Calios is well aware that payments need to be simple for customers. That's why the company has worked intensively on the checkout. How do you manage to keep the effort for customers to a minimum? To have as few clicks as possible and still create a secure payment environment at the end? "We take a very close look at this and think carefully about where we lose people. For us, it's usually the payment process where people drop out. There are several reasons for this: Either they don't feel like entering data or the payment methods that are particularly important aren't available," he says. Another reason why the start-up opted for Mollie. Today, KoRo customers have the feeling that payments in the online store work and that there are no dubious clicks at any point. Payments simply work at KoRo.

Fewer complaints, fewer chargebacks, less effort

With increasing turnover and a constantly growing customer base, the workload in the payment environment also increases. Customer service has to deal with a higher number of messages, chargebacks and an effort that first has to be managed. This is where it is particularly important for a company like KoRo to have a partner at its side who can take some of the work off the team's hands. "With Mollie, we have fewer chargebacks. At the same time, chargebacks are easier because monitoring and factoring are already running in the background," explains Constantinos. But that's not the only advantage. Mollie's functioning checkout also leads to a better customer experience that works across borders.

A clear overview with the central dashboard from Mollie

As a successful company, you need to keep an overview. Especially when business is international and turnover is constantly increasing. But how do you do that? By integrating Mollie, KoRo has a central dashboard that shows all transactions, including details, payment methods and much more information. This also makes it easy for KoRo to see the reasons behind cancellations - but that wasn't always the case, said Constantinos: "Now we go to the Mollie dashboard and can filter exactly how many orders were canceled for the same reason. This helps us enormously with the evaluation and allows us to narrow down sources of error."

For KoRo, Mollie is the right payment partner for international transactions that run via a functioning checkout and a clear dashboard. Mollie has not only enabled the company to save on personnel costs, but also on transaction costs. This will not change any time soon.

A clear overview with the central dashboard from Mollie

As a successful company, you need to keep an overview. Especially when business is international and turnover is constantly increasing. But how do you do that? By integrating Mollie, KoRo has a central dashboard that shows all transactions, including details, payment methods and much more information. This also makes it easy for KoRo to see the reasons behind cancellations - but that wasn't always the case, said Constantinos: "Now we go to the Mollie dashboard and can filter exactly how many orders were canceled for the same reason. This helps us enormously with the evaluation and allows us to narrow down sources of error."

For KoRo, Mollie is the right payment partner for international transactions that run via a functioning checkout and a clear dashboard. Mollie has not only enabled the company to save on personnel costs, but also on transaction costs. This will not change any time soon.

A clear overview with the central dashboard from Mollie

As a successful company, you need to keep an overview. Especially when business is international and turnover is constantly increasing. But how do you do that? By integrating Mollie, KoRo has a central dashboard that shows all transactions, including details, payment methods and much more information. This also makes it easy for KoRo to see the reasons behind cancellations - but that wasn't always the case, said Constantinos: "Now we go to the Mollie dashboard and can filter exactly how many orders were canceled for the same reason. This helps us enormously with the evaluation and allows us to narrow down sources of error."

For KoRo, Mollie is the right payment partner for international transactions that run via a functioning checkout and a clear dashboard. Mollie has not only enabled the company to save on personnel costs, but also on transaction costs. This will not change any time soon.

A clear overview with the central dashboard from Mollie

As a successful company, you need to keep an overview. Especially when business is international and turnover is constantly increasing. But how do you do that? By integrating Mollie, KoRo has a central dashboard that shows all transactions, including details, payment methods and much more information. This also makes it easy for KoRo to see the reasons behind cancellations - but that wasn't always the case, said Constantinos: "Now we go to the Mollie dashboard and can filter exactly how many orders were canceled for the same reason. This helps us enormously with the evaluation and allows us to narrow down sources of error."

For KoRo, Mollie is the right payment partner for international transactions that run via a functioning checkout and a clear dashboard. Mollie has not only enabled the company to save on personnel costs, but also on transaction costs. This will not change any time soon.

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