Your customer has decided to cancel their subscription or perhaps the project you’ve been working on together has finished. After you’ve received the final payment, the next step is to cancel their direct debit. This process should be straightforward. Most of the time, all you have to do to cancel a direct debit is the opposite of what you did to set it up. If your finance department or bookkeeper took care of it, just let them know a direct debit needs to be cancelled. If the transaction was done through a payment processor like Mollie, it is possible to cancel the direct debit manually. Sometimes this is necessary when things change unexpectedly mid-way through a project or service. Most of the time though, a direct debit is cancelled automatically when the end of the contract or service agreement is reached. Can the customer cancel a direct debit?

Of course. A direct debit can be cancelled at any time by either the business or the customer. To cancel a direct debit mandate, customers need to either inform you directly or cancel via their bank.