Jan Groen Tegels

Jan Groen Tegels

Jan Groen Tegels

Jan Groen Tegels

Jan Groen Tegels enlisted the help of WCG to digitize its payment processes and simplify administration. Discover why the tile company chose Mollie.

Jan Groen Tegels enlisted the help of WCG to digitize its payment processes and simplify administration. Discover why the tile company chose Mollie.

Ecommerce

Ecommerce

Ecommerce

"No customer is excited to pay. But the easier you make the payment process, the better it is for business. The threshold must be as low as possible."

"No customer is excited to pay. But the easier you make the payment process, the better it is for business. The threshold must be as low as possible."

"No customer is excited to pay. But the easier you make the payment process, the better it is for business. The threshold must be as low as possible."

"No customer is excited to pay. But the easier you make the payment process, the better it is for business. The threshold must be as low as possible."

Jasper Keijzer, Manager @ Jan Groen Tegels

About Jan Groen Tegels

55 years of expertise in wall, floor, and garden tiles: that's what Jan Groen Tegels stands for. What started in 1969 as a one-man business has grown over the past decades into one of the largest tile stores in the Netherlands.

In terms of size, Jan Groen is comparable to other wholesalers in the Dutch construction market, but it serves both business and private customers, making it unique in the sector.

The tile trade has two physical stores in Bleiswijk and Utrecht. Plans to set up a webshop had been in place for some time, but when the showrooms had to close during COVID, its development was expedited. Today, customers can choose from an assortment of about 14,000 tiles online.

The new sales channel created a need for online payment solutions, for which Mollie was engaged. At the same time, the realization grew that the payment options for B2B customers also needed updating. Additionally, Jan Groen could still take many steps in digitizing and automating the payment and invoicing process. This challenge was taken on with the help of WCG.

About Jan Groen Tegels

55 years of expertise in wall, floor, and garden tiles: that's what Jan Groen Tegels stands for. What started in 1969 as a one-man business has grown over the past decades into one of the largest tile stores in the Netherlands.

In terms of size, Jan Groen is comparable to other wholesalers in the Dutch construction market, but it serves both business and private customers, making it unique in the sector.

The tile trade has two physical stores in Bleiswijk and Utrecht. Plans to set up a webshop had been in place for some time, but when the showrooms had to close during COVID, its development was expedited. Today, customers can choose from an assortment of about 14,000 tiles online.

The new sales channel created a need for online payment solutions, for which Mollie was engaged. At the same time, the realization grew that the payment options for B2B customers also needed updating. Additionally, Jan Groen could still take many steps in digitizing and automating the payment and invoicing process. This challenge was taken on with the help of WCG.

About Jan Groen Tegels

55 years of expertise in wall, floor, and garden tiles: that's what Jan Groen Tegels stands for. What started in 1969 as a one-man business has grown over the past decades into one of the largest tile stores in the Netherlands.

In terms of size, Jan Groen is comparable to other wholesalers in the Dutch construction market, but it serves both business and private customers, making it unique in the sector.

The tile trade has two physical stores in Bleiswijk and Utrecht. Plans to set up a webshop had been in place for some time, but when the showrooms had to close during COVID, its development was expedited. Today, customers can choose from an assortment of about 14,000 tiles online.

The new sales channel created a need for online payment solutions, for which Mollie was engaged. At the same time, the realization grew that the payment options for B2B customers also needed updating. Additionally, Jan Groen could still take many steps in digitizing and automating the payment and invoicing process. This challenge was taken on with the help of WCG.

About Jan Groen Tegels

55 years of expertise in wall, floor, and garden tiles: that's what Jan Groen Tegels stands for. What started in 1969 as a one-man business has grown over the past decades into one of the largest tile stores in the Netherlands.

In terms of size, Jan Groen is comparable to other wholesalers in the Dutch construction market, but it serves both business and private customers, making it unique in the sector.

The tile trade has two physical stores in Bleiswijk and Utrecht. Plans to set up a webshop had been in place for some time, but when the showrooms had to close during COVID, its development was expedited. Today, customers can choose from an assortment of about 14,000 tiles online.

The new sales channel created a need for online payment solutions, for which Mollie was engaged. At the same time, the realization grew that the payment options for B2B customers also needed updating. Additionally, Jan Groen could still take many steps in digitizing and automating the payment and invoicing process. This challenge was taken on with the help of WCG.

The challenge

Specifically, Jan Groen faced three major challenges:

  1. Two Target Groups, Two Sales Channels

Serving different target groups through different sales channels made the administration and underlying processes complex.

In B2C e-commerce, transactions are paid before delivery, giving you, as a supplier, certainty about the payment before shipping the goods.

For business customers, buying on account is common. Consequently, B2B sales involve more administration, such as creditworthiness checks, invoice creation, and payment follow-up.

b. Traditional Payment Methods Slow Down the Process

Before COVID, the classic bank transfer was the most used payment method among Jan Groen customers. Processing such transactions takes some time, so you do not immediately see if the payment was successful.

During tile delivery, this could sometimes lead to disputes between the customer and the driver. Some customers had made the down payment but had not yet transferred the remaining amount when the driver arrived. No payment means no delivery. This resulted in a series of phone calls to the administration to resolve the payment, time loss for the driver, and follow-up afterward. This needed to be more efficient.

c. No Link Between Administration and Payments

COVID accelerated online sales and the need for digital payment methods. Jan Groen was already experimenting with payment links at the time, but they had to be created manually. Essential data (such as the amount) was not automatically retrieved and had to be filled in by an administration employee. Therefore, the process remained quite labor-intensive and error-prone.

The challenge

Specifically, Jan Groen faced three major challenges:

  1. Two Target Groups, Two Sales Channels

Serving different target groups through different sales channels made the administration and underlying processes complex.

In B2C e-commerce, transactions are paid before delivery, giving you, as a supplier, certainty about the payment before shipping the goods.

For business customers, buying on account is common. Consequently, B2B sales involve more administration, such as creditworthiness checks, invoice creation, and payment follow-up.

b. Traditional Payment Methods Slow Down the Process

Before COVID, the classic bank transfer was the most used payment method among Jan Groen customers. Processing such transactions takes some time, so you do not immediately see if the payment was successful.

During tile delivery, this could sometimes lead to disputes between the customer and the driver. Some customers had made the down payment but had not yet transferred the remaining amount when the driver arrived. No payment means no delivery. This resulted in a series of phone calls to the administration to resolve the payment, time loss for the driver, and follow-up afterward. This needed to be more efficient.

c. No Link Between Administration and Payments

COVID accelerated online sales and the need for digital payment methods. Jan Groen was already experimenting with payment links at the time, but they had to be created manually. Essential data (such as the amount) was not automatically retrieved and had to be filled in by an administration employee. Therefore, the process remained quite labor-intensive and error-prone.

The challenge

Specifically, Jan Groen faced three major challenges:

  1. Two Target Groups, Two Sales Channels

Serving different target groups through different sales channels made the administration and underlying processes complex.

In B2C e-commerce, transactions are paid before delivery, giving you, as a supplier, certainty about the payment before shipping the goods.

For business customers, buying on account is common. Consequently, B2B sales involve more administration, such as creditworthiness checks, invoice creation, and payment follow-up.

b. Traditional Payment Methods Slow Down the Process

Before COVID, the classic bank transfer was the most used payment method among Jan Groen customers. Processing such transactions takes some time, so you do not immediately see if the payment was successful.

During tile delivery, this could sometimes lead to disputes between the customer and the driver. Some customers had made the down payment but had not yet transferred the remaining amount when the driver arrived. No payment means no delivery. This resulted in a series of phone calls to the administration to resolve the payment, time loss for the driver, and follow-up afterward. This needed to be more efficient.

c. No Link Between Administration and Payments

COVID accelerated online sales and the need for digital payment methods. Jan Groen was already experimenting with payment links at the time, but they had to be created manually. Essential data (such as the amount) was not automatically retrieved and had to be filled in by an administration employee. Therefore, the process remained quite labor-intensive and error-prone.

The challenge

Specifically, Jan Groen faced three major challenges:

  1. Two Target Groups, Two Sales Channels

Serving different target groups through different sales channels made the administration and underlying processes complex.

In B2C e-commerce, transactions are paid before delivery, giving you, as a supplier, certainty about the payment before shipping the goods.

For business customers, buying on account is common. Consequently, B2B sales involve more administration, such as creditworthiness checks, invoice creation, and payment follow-up.

b. Traditional Payment Methods Slow Down the Process

Before COVID, the classic bank transfer was the most used payment method among Jan Groen customers. Processing such transactions takes some time, so you do not immediately see if the payment was successful.

During tile delivery, this could sometimes lead to disputes between the customer and the driver. Some customers had made the down payment but had not yet transferred the remaining amount when the driver arrived. No payment means no delivery. This resulted in a series of phone calls to the administration to resolve the payment, time loss for the driver, and follow-up afterward. This needed to be more efficient.

c. No Link Between Administration and Payments

COVID accelerated online sales and the need for digital payment methods. Jan Groen was already experimenting with payment links at the time, but they had to be created manually. Essential data (such as the amount) was not automatically retrieved and had to be filled in by an administration employee. Therefore, the process remained quite labor-intensive and error-prone.

The solution

With these challenges, Jan Groen turned to WCG. The group guides wholesalers in digitizing and automating their activities and processes to work more efficiently and save costs. For Jan Groen, WCG focused on two paths:

  • A solution for customers to make contactless payments, providing sufficient certainty and eliminating disputes at delivery.

  • A way to simplify the administration and invoicing process and eliminate manual follow-up.

Since the tile business was heavily investing in expanding the webshop, it was logical to consider Mollie for online payments.

WCG saw a solution in Mollie's payment links and ensured they were fully integrated with Kerridge Wholesale, Jan Groen's ERP system. This integration has the advantage that payment links are automatically generated, and payment follow-up is greatly simplified.

This is how the process works since the integration between Mollie and the ERP system:

  • Customers receive a quote via email, which they can digitally approve.

  • The approved quote is automatically converted into a sales order thanks to Dovetail, an integration solution that links various applications.

  • Dovetail also ensures that the payment data is automatically retrieved from the ERP system. Through the Mollie payment link, the customer can immediately arrange the down payment or payment, choosing from various payment methods such as iDEAL, credit card, etc.

  • The payment status is automatically updated in the ERP system, initiating the delivery.

For B2B customers, who can log in to their web environment to view invoices, an additional feature has been added. Their invoice now includes a QR code they can scan and pay immediately via their banking app. This helps speed up the payment process.

The solution

With these challenges, Jan Groen turned to WCG. The group guides wholesalers in digitizing and automating their activities and processes to work more efficiently and save costs. For Jan Groen, WCG focused on two paths:

  • A solution for customers to make contactless payments, providing sufficient certainty and eliminating disputes at delivery.

  • A way to simplify the administration and invoicing process and eliminate manual follow-up.

Since the tile business was heavily investing in expanding the webshop, it was logical to consider Mollie for online payments.

WCG saw a solution in Mollie's payment links and ensured they were fully integrated with Kerridge Wholesale, Jan Groen's ERP system. This integration has the advantage that payment links are automatically generated, and payment follow-up is greatly simplified.

This is how the process works since the integration between Mollie and the ERP system:

  • Customers receive a quote via email, which they can digitally approve.

  • The approved quote is automatically converted into a sales order thanks to Dovetail, an integration solution that links various applications.

  • Dovetail also ensures that the payment data is automatically retrieved from the ERP system. Through the Mollie payment link, the customer can immediately arrange the down payment or payment, choosing from various payment methods such as iDEAL, credit card, etc.

  • The payment status is automatically updated in the ERP system, initiating the delivery.

For B2B customers, who can log in to their web environment to view invoices, an additional feature has been added. Their invoice now includes a QR code they can scan and pay immediately via their banking app. This helps speed up the payment process.

The solution

With these challenges, Jan Groen turned to WCG. The group guides wholesalers in digitizing and automating their activities and processes to work more efficiently and save costs. For Jan Groen, WCG focused on two paths:

  • A solution for customers to make contactless payments, providing sufficient certainty and eliminating disputes at delivery.

  • A way to simplify the administration and invoicing process and eliminate manual follow-up.

Since the tile business was heavily investing in expanding the webshop, it was logical to consider Mollie for online payments.

WCG saw a solution in Mollie's payment links and ensured they were fully integrated with Kerridge Wholesale, Jan Groen's ERP system. This integration has the advantage that payment links are automatically generated, and payment follow-up is greatly simplified.

This is how the process works since the integration between Mollie and the ERP system:

  • Customers receive a quote via email, which they can digitally approve.

  • The approved quote is automatically converted into a sales order thanks to Dovetail, an integration solution that links various applications.

  • Dovetail also ensures that the payment data is automatically retrieved from the ERP system. Through the Mollie payment link, the customer can immediately arrange the down payment or payment, choosing from various payment methods such as iDEAL, credit card, etc.

  • The payment status is automatically updated in the ERP system, initiating the delivery.

For B2B customers, who can log in to their web environment to view invoices, an additional feature has been added. Their invoice now includes a QR code they can scan and pay immediately via their banking app. This helps speed up the payment process.

The solution

With these challenges, Jan Groen turned to WCG. The group guides wholesalers in digitizing and automating their activities and processes to work more efficiently and save costs. For Jan Groen, WCG focused on two paths:

  • A solution for customers to make contactless payments, providing sufficient certainty and eliminating disputes at delivery.

  • A way to simplify the administration and invoicing process and eliminate manual follow-up.

Since the tile business was heavily investing in expanding the webshop, it was logical to consider Mollie for online payments.

WCG saw a solution in Mollie's payment links and ensured they were fully integrated with Kerridge Wholesale, Jan Groen's ERP system. This integration has the advantage that payment links are automatically generated, and payment follow-up is greatly simplified.

This is how the process works since the integration between Mollie and the ERP system:

  • Customers receive a quote via email, which they can digitally approve.

  • The approved quote is automatically converted into a sales order thanks to Dovetail, an integration solution that links various applications.

  • Dovetail also ensures that the payment data is automatically retrieved from the ERP system. Through the Mollie payment link, the customer can immediately arrange the down payment or payment, choosing from various payment methods such as iDEAL, credit card, etc.

  • The payment status is automatically updated in the ERP system, initiating the delivery.

For B2B customers, who can log in to their web environment to view invoices, an additional feature has been added. Their invoice now includes a QR code they can scan and pay immediately via their banking app. This helps speed up the payment process.

"Customers find using payment links a pleasant, easy way to pay. It’s a positive development that contributes to the overall business."

Jasper Keijzer, Manager @ Jan Groen Tegels

The results

The implementation of payment links provides many benefits for the company and its customers. According to Jasper Keijzer, Manager at Jan Groen Tegels, these are the most important:

Faster Switching at Delivery

  • Payment links are an excellent solution for companies that are often on the go and want to receive payments on location. If the remaining invoice amount is not paid upon delivery, Jan Groen quickly sends a payment link to the customer, allowing the delivery to proceed. Since the administration immediately sees that the payment has been successful, they can release the goods without any issues.

Less Workload for Administration

  • Since implementing payment links, Jan Groen's team spends much less time processing an order. According to Jasper, the administration gains about 50% time savings. Thanks to the integration between Mollie and the ERP system, payment data is automatically updated in the ERP system, eliminating manual work and greatly simplifying transaction follow-up. Debtor management is also more efficient.

More Transparency

  • Users of the ERP system (financial department, internal sales department, showroom staff, etc.) always have visibility into received payments or outstanding amounts for their sales orders. This allows them to better monitor the delivery process and communicate more efficiently with customers. Since the information is always up-to-date, the company can also make better business decisions.

User-Friendly

  • Payment links are user-friendly, secure, and accessible to both B2C and B2B customers. All the buyer needs to do is click the link and confirm the transaction. The account number, amount, and payment reference are automatically filled in on the payment page. The days of customers having to manually enter payment details into their banking app (with the risk of errors) are over.

The results

The implementation of payment links provides many benefits for the company and its customers. According to Jasper Keijzer, Manager at Jan Groen Tegels, these are the most important:

Faster Switching at Delivery

  • Payment links are an excellent solution for companies that are often on the go and want to receive payments on location. If the remaining invoice amount is not paid upon delivery, Jan Groen quickly sends a payment link to the customer, allowing the delivery to proceed. Since the administration immediately sees that the payment has been successful, they can release the goods without any issues.

Less Workload for Administration

  • Since implementing payment links, Jan Groen's team spends much less time processing an order. According to Jasper, the administration gains about 50% time savings. Thanks to the integration between Mollie and the ERP system, payment data is automatically updated in the ERP system, eliminating manual work and greatly simplifying transaction follow-up. Debtor management is also more efficient.

More Transparency

  • Users of the ERP system (financial department, internal sales department, showroom staff, etc.) always have visibility into received payments or outstanding amounts for their sales orders. This allows them to better monitor the delivery process and communicate more efficiently with customers. Since the information is always up-to-date, the company can also make better business decisions.

User-Friendly

  • Payment links are user-friendly, secure, and accessible to both B2C and B2B customers. All the buyer needs to do is click the link and confirm the transaction. The account number, amount, and payment reference are automatically filled in on the payment page. The days of customers having to manually enter payment details into their banking app (with the risk of errors) are over.

The results

The implementation of payment links provides many benefits for the company and its customers. According to Jasper Keijzer, Manager at Jan Groen Tegels, these are the most important:

Faster Switching at Delivery

  • Payment links are an excellent solution for companies that are often on the go and want to receive payments on location. If the remaining invoice amount is not paid upon delivery, Jan Groen quickly sends a payment link to the customer, allowing the delivery to proceed. Since the administration immediately sees that the payment has been successful, they can release the goods without any issues.

Less Workload for Administration

  • Since implementing payment links, Jan Groen's team spends much less time processing an order. According to Jasper, the administration gains about 50% time savings. Thanks to the integration between Mollie and the ERP system, payment data is automatically updated in the ERP system, eliminating manual work and greatly simplifying transaction follow-up. Debtor management is also more efficient.

More Transparency

  • Users of the ERP system (financial department, internal sales department, showroom staff, etc.) always have visibility into received payments or outstanding amounts for their sales orders. This allows them to better monitor the delivery process and communicate more efficiently with customers. Since the information is always up-to-date, the company can also make better business decisions.

User-Friendly

  • Payment links are user-friendly, secure, and accessible to both B2C and B2B customers. All the buyer needs to do is click the link and confirm the transaction. The account number, amount, and payment reference are automatically filled in on the payment page. The days of customers having to manually enter payment details into their banking app (with the risk of errors) are over.

The results

The implementation of payment links provides many benefits for the company and its customers. According to Jasper Keijzer, Manager at Jan Groen Tegels, these are the most important:

Faster Switching at Delivery

  • Payment links are an excellent solution for companies that are often on the go and want to receive payments on location. If the remaining invoice amount is not paid upon delivery, Jan Groen quickly sends a payment link to the customer, allowing the delivery to proceed. Since the administration immediately sees that the payment has been successful, they can release the goods without any issues.

Less Workload for Administration

  • Since implementing payment links, Jan Groen's team spends much less time processing an order. According to Jasper, the administration gains about 50% time savings. Thanks to the integration between Mollie and the ERP system, payment data is automatically updated in the ERP system, eliminating manual work and greatly simplifying transaction follow-up. Debtor management is also more efficient.

More Transparency

  • Users of the ERP system (financial department, internal sales department, showroom staff, etc.) always have visibility into received payments or outstanding amounts for their sales orders. This allows them to better monitor the delivery process and communicate more efficiently with customers. Since the information is always up-to-date, the company can also make better business decisions.

User-Friendly

  • Payment links are user-friendly, secure, and accessible to both B2C and B2B customers. All the buyer needs to do is click the link and confirm the transaction. The account number, amount, and payment reference are automatically filled in on the payment page. The days of customers having to manually enter payment details into their banking app (with the risk of errors) are over.

What the future holds

Jan Groen may be active in a traditional industry, but the first steps towards digitization have been taken.

Manager Jasper Keijzer sees opportunities for further optimization, especially concerning the integration between payment processing and financial systems. He already has his eye on the proverbial "low-hanging fruit" for further automation, a development we are happy to be part of alongside our partner WCG.

What the future holds

Jan Groen may be active in a traditional industry, but the first steps towards digitization have been taken.

Manager Jasper Keijzer sees opportunities for further optimization, especially concerning the integration between payment processing and financial systems. He already has his eye on the proverbial "low-hanging fruit" for further automation, a development we are happy to be part of alongside our partner WCG.

What the future holds

Jan Groen may be active in a traditional industry, but the first steps towards digitization have been taken.

Manager Jasper Keijzer sees opportunities for further optimization, especially concerning the integration between payment processing and financial systems. He already has his eye on the proverbial "low-hanging fruit" for further automation, a development we are happy to be part of alongside our partner WCG.

What the future holds

Jan Groen may be active in a traditional industry, but the first steps towards digitization have been taken.

Manager Jasper Keijzer sees opportunities for further optimization, especially concerning the integration between payment processing and financial systems. He already has his eye on the proverbial "low-hanging fruit" for further automation, a development we are happy to be part of alongside our partner WCG.

Getting started with payment links via Mollie

Want to get invoices paid quickly and correctly? Add a personalized payment link to your invoice and let customers pay securely and accurately with a payment method of their choice. Our statistics show that 86% of transactions with a payment link are paid within 12 hours.

Want to learn more about the benefits of payment links and how to get started? Click through to Product in the Spotlight: payment links.

Getting started with payment links via Mollie

Want to get invoices paid quickly and correctly? Add a personalized payment link to your invoice and let customers pay securely and accurately with a payment method of their choice. Our statistics show that 86% of transactions with a payment link are paid within 12 hours.

Want to learn more about the benefits of payment links and how to get started? Click through to Product in the Spotlight: payment links.

Getting started with payment links via Mollie

Want to get invoices paid quickly and correctly? Add a personalized payment link to your invoice and let customers pay securely and accurately with a payment method of their choice. Our statistics show that 86% of transactions with a payment link are paid within 12 hours.

Want to learn more about the benefits of payment links and how to get started? Click through to Product in the Spotlight: payment links.

Getting started with payment links via Mollie

Want to get invoices paid quickly and correctly? Add a personalized payment link to your invoice and let customers pay securely and accurately with a payment method of their choice. Our statistics show that 86% of transactions with a payment link are paid within 12 hours.

Want to learn more about the benefits of payment links and how to get started? Click through to Product in the Spotlight: payment links.

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MollieSuccess storiesJan Groen Tegels
MollieSuccess storiesJan Groen Tegels