Paris Londres boosts revenue with seamless online and in-store payments
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 60 27" xmlns="http://www.w3.org/2000/svg"><path d="M 0 0 L 39 0 L 39 9 L 0 9 Z" fill="rgba(194, 194, 194, 0)" height="9px" id="pL3PXF39e" transform="translate(9 9)" width="39px"/></svg>)
“We were losing revenue due to online payment issues. Mollie fixed that with one all-in-one solution.”
Xavier De Vos, Business Executive at Paris Londres
For fashion retailer Paris Londres, delivering a smooth customer experience has always been essential. But as shopping habits evolved across online and physical channels, the family business faced a growing challenge: making payments just as effortless as the rest of the journey.
With Mollie, Paris Londres found one reliable solution for both online and in-person payments — helping the team reduce friction, save time, and increase revenue.
A premium retail experience, everywhere
With 15 stores and a webshop, Paris Londres offers high-quality shoes, handbags and accessories for women and men of all ages. The family business is built on strong values like authenticity, service and quality, while staying closely connected to the latest Italian fashion trends.
But meeting customer expectations in modern retail means more than offering the right products.
“Today, customers shop both online and in-store,” says Xavier De Vos, Business Executive at Paris Londres. “No matter how they choose to shop with us, the experience needs to feel seamless — all the way through to payment.”
Receive updates in your mailbox
Sign up for our Newsletter and learn more about Mollie.
By clicking "Sign up" you confirm to opt-in for Newsletters by Mollie.
Payment issues were getting in the way of growth
That was not always the case.
Before switching to Mollie, Paris Londres faced recurring payment issues with its previous provider. Payment methods would sometimes become unavailable without warning, both online and in-store. Resolving issues was often slow, and it was not always easy to reach the right support contact.
Those disruptions created frustration internally and affected the customer experience at a critical moment in the buying journey.
“We were losing revenue due to online payment issues,” Xavier says. “And when something went wrong, it often took too long to solve. In the meantime, we couldn’t give our customers the service they expected.”
On top of that, the team lacked visibility and ease of use. Paris Londres wanted a setup that made paying simple for customers while giving the business a clear overview of transaction statuses.
A better online payment experience with Mollie
Paris Londres chose Mollie’s all-in-one online payments solution to improve reliability, transparency and ease of use.
The impact was immediate.
With Mollie’s dashboard, the team can now track payment statuses in real time and quickly see which transactions have been completed successfully. That means online orders can be processed faster, with less manual follow-up.
For customers, the checkout experience also became much smoother.
“The number of successfully completed online orders has increased significantly,” says Xavier. “That has had a clear impact on our revenue. Mollie definitely played a role in that.”
He points to Mollie’s user-friendly checkout, the ability to add new payment methods in just a few clicks, and the strong focus on reducing payment errors as key advantages.
And when support is needed, help is easy to access.
“If something does go wrong, we can contact Mollie directly and it gets resolved quickly.”
Extending that experience to the store floor
After seeing the results online, Paris Londres decided to bring the same payment experience into its physical stores.
The company now also uses Mollie Mobile Terminals for in-person payments, creating one consistent setup across channels.
That has made day-to-day operations easier for store teams. Employees can instantly check whether a payment was successful, while both online and offline transactions are automatically synced with the company’s accounting software.
“That saves us many hours,” Xavier says.
At the same time, customers benefit from a more reliable and comfortable in-store payment experience, with fewer technical issues, strong backup options, and a higher chance of successful transactions. Refunds can also be handled directly through the dashboard, without unnecessary administrative work.
One payment partner for omnichannel growth
By bringing online and in-person payments together in one solution, Paris Londres has created a more efficient operation and a better customer experience across every channel.
For the team, that means more visibility, fewer issues and less manual work. For customers, it means fast, frictionless payments whether they shop online, in-store or both.
And for the business, it has translated into something that matters most: growth.